Career Opportunities at Standard Chartered Bank

Ref No: 2100002569
Job: Technology
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities

• Would be responsible for transitioning multi-factor authentication capabilities for Desktop and Password-less authentication from project phase to operate phase
• Manages and continuously enhances capabilities within Security Technology service portfolio.
• Act as a subject matter expert for resolving Level 3 issues
• Provide subject matter expertise in ForgeRock  Access Manager, ForgeRock  Directory Services, Oracle Unified Directory, Secret Double Octopus tools to the build authentication capabilities.
• Responsible for Development, Testing, and implementing authentication solutions, preferably using a DevOps approach
• The role partners with technical teams and senior architects to analyse technical and non-technical requirements to build robust authentication solution for Desktop MFA and Passwordless
• Operates various Authentication technology tools, based on niche specialization such as Passwordless authentication
• Assist the Service and Project Team in troubleshooting and remediating issues
• Work collaboratively as a member of a Team to build and develop technical Identity and Access Management solutions
• Coordinate solution implementation, advisory, problem management, change control and incident response.
• Collaborates with business teams, infra teams, security operations and offers technical guidance
• Develops, tracks and analyses actionable metrics to continuously improve tooling and procedures and provide visibility of operations to management.
• Performs security assessments and vulnerability analysis as required to justify risk tolerances and acceptances
• Documentation of security infrastructure, implementation, operational manuals and developing configurations to meet new business requests
• Review findings from and Identify root causes for common issues and provide recommendations for sustainable improvement.

Our Ideal Candidate

• A Bachelor's Degree in Engineering or related fields
• 8 - 10  years of progressive IAM experience with focus on Authentication with at least 4 years in delivering enterprise solutions for modern authentication mechanism
• Strong understanding of Secret Double Octopus tooling, ForgeRock  Directory Services (Open DS), Oracle Unified Directory, ForgeRock  Access Manager (OpenAM), ForgeRock  Identity Gateway and Active & (Azure AD) Directory (desirable)
• Must have experience in implementation of authentication technologies and federated identity standards and protocols (multifactor authentication, secure-key, SSO, LDAP Kerberos, OAuth, SAML, OpenID Connect) at an enterprise scale
• Skillsets in the following would be an advantage
  • Programming experience in Java/J2EE, Spring/Hibernate, Rest APIs, JSON, XML
  • Working knowledge of Containers and container orchestration platform
  • Knowledge on version control tools (SVN, GitHub), Groovy scripts.
• Must have a clear understanding of the concepts of Identity and Access Management and related workflows.
• Experience in working with geographically dispersed teams, preferably in the Financial Services industry.
• Experience with enterprise applications (architecture, development, support, and troubleshooting).
• Experience and exposure to threat modelling and design reviews to assess security implications and requirements for introduction of new technologies.
• Strong interpersonal and communication skills; ability to work in a team environment
• Ability to work independently with minimal direction; self-starter/self-motivated
• Technical writing experience is a plus
• Industry certifications like CISSP, ForgeRock  related certifications would be plus

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Ref No: 2100002570
Job: Technology
Schedule: Full-time
Employee Status: Permanent

Job Purpose

• Security Technology Services (STS) is a critical function within Standard Chartered Bank operating under the overall purview of “Enterprise Technology”.
• The STS team is made up of cyber security thought leaders, who are accountable for the provision of a global set of cyber security services and products in order to maintain and continuously improve Bank’s cyber security posture in today’s ever evolving cyber security landscape.
• The STS  function protects the Bank from cyber security threats by delivering effective information security technology services, managing and responding to security incidents to ensure, and support the continuity and growth of Bank’s business operations; and meet the both internal and external stakeholders’ expectations across 70+ countries and territories, in which SCB operates.
• Within this function we are looking for a skilled Engineer who will drive the implementation of Cloud Security Solutions to improve the Bank’s security posture and protect it from complex cyber threats. The ideal candidate would have an Engineering mindset with excellent problem-solving capabilities and would be able to convert abstract ideas to working solutions.

Responsibilities

• Responsible for driving the delivery of authentication capabilities i.e. SSO, Multi-factor Authentication and Directory services for applications in the cloud, ensuring security controls become the default for Cloud/ SaaS based applications
• Work as part of a small skilled team (Tribe/ squad) of engineers and senior architects to analyse technical and non-technical requirements to build robust authentication patterns for cloud-based applications.
• Manages and continuously enhances capabilities within Security Technology  service portfolio.
• Operates various Authentication technology tools, based on specialization, but not limited to Single Sign on, Multi-factor authentication and directory services.
• Operates and provide expert guidance on authentication controls required in the cloud
• Makes recommendations to improve integration of applications with enterprise authentication service capability
• Coordinate solution implementation, advisory, problem management, change control and incident response.
• Collaborates with business teams, infra teams, security operations and offers technical guidance
• Develops, tracks and analyses actionable metrics to continuously improve tooling and procedures and provide visibility of operations to management.
• Performs security assessments and vulnerability analysis as required to justify risk tolerances and acceptances
• Documentation of security infrastructure, implementation, operational manuals and developing configurations to meet new business requests
• Review findings from and identify root causes for common issues and provide recommendations for sustainable improvement.

Competencies (Knowledge & Skills)

• A Bachelor's Degree in Engineering or related fields
• 8 - 10 years of progressive IAM experience with focus on Authentication & Authorisation with at least 4 years in delivering enterprise solutions
• Must hold industry certifications such as - Azure Security, Azure Developer, AWS Cloud Practitioner and AWS Security.
• Hands on experience in public clouds (AWS/Azure) is a must
• Must have experience in implementation of authentication and authorisation technologies and federated identity standards and protocols (multifactor authentication, secure-key, SSO, LDAP Kerberos, OAuth, SAML, OpenID Connect)  at an enterprise scale
• Strong understanding of ForgeRock Directory Services(Open DS), Oracle Unified Directory, ForgeRock Access Manager (OpenAM), ForgeRock Identity Gateway and Active & (Azure AD) Directory (desirable)
• Skillsets in the following would be an advantage:
  • Programming experience in Java/J2EE, Spring/Hibernate, Rest APIs, JSON, XML
  • Experience in Infrastructure as a Code Products ((Terraform, Cloud Formation)
  • Working knowledge of Containers and container orchestration platform
  • Continuous Integration / Continuous Deployment practise, tooling, and techniques, (Jira, Confluence, Bitbucket, git; Jenkins, Artifactory, Packer, Rundeck, Ansible, AWS, ELK, AppDynamics etc)
  • Knowledge on version control tools (SVN, GitHub), Groovy scripts.
• Experience in working with geographically dispersed teams, preferably in the Financial Services industry.
• Experience with enterprise applications (architecture, development, support, and troubleshooting).
• Experience and exposure to threat modelling and design reviews to assess security implications and requirements for introduction of new technologies.
• Strong interpersonal and communication skills; ability to work in a team environment
• Ability to work independently with minimal direction; self-starter/ self-motivated
• Technical writing experience is a plus

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Ref No: 2100017080
Job: Business Efficiency
Employee Status: Permanent

The Role Responsibilities
The Country Head of Nigeria is responsible for providing strategic and operational leadership for the Supply Chain Management organisation in Nigeria, with the purpose of:

• Ownership, execution and delivery of SCM objectives, strategies and supply chain cost reduction targets for Nigeria.
• Ownership of Third-Party Risk Management
• Leading the respective SCM country sourcing team’s delivery
• Governance, assurance and compliance of all SCM owned policies across all, businesses and functions within the country
• Provides leadership and support for the overall supplier risk mitigation programs within the country
• Senior in country Stakeholder engagement, representing SCM to all country management stakeholders and applicable risk committees
• Contributes to the strategy and overall achievement of functional objectives as a member of the regional Supply Chain Management leadership team

Strategy:

• Understands and executes on the Country business requirements within consistent global standards
• Executes global and regional priorities in the Country which includes implementation of sourcing strategies and an operating model that optimizes management of SCB’s end-to-end supply chain, reducing costs and managing risks.
• Owns the implementation of the Third-Party Risk Management programme in country, including the development of any specific controls or processes to meet local regulatory requirements.

Business:

• Direct accountability for establishing and achieving Country sourcing targets and execution of supply chain strategies through effective resourcing of Country category team.
• Direct accountability for establishing and maintaining adherence to the Third-Party Risk Management policy.
• Leadership of high profile or high value projects in the Country.
• Establishes and maintains effective senior countries stakeholder engagement demonstrating value to business partners through collective collaboration on efficiency, supplier risk and compliance matters  
• Manages functional expenses and headcount within budget plans

Processes:

• In conjunction with SCM Operations, deliver simplification, optimisation and standardization of sourcing related processes in the country that increases efficiency, improves risk and control and ensure that sourcing processes
• Ensure that SCM category strategies incorporate the needs of business and functional stakeholders within the Country.
• Ensure that the Third-Party Risk Management processes are adhered to throughout the Country.
• Enforce the usage of SCM related tools that increases efficiency, contestability, compliance and spend control.
• Develop benchmarks and scorecards for team that can be used for performance measurement and continuous improvement
• Creates an environment which promotes the right behaviours amongst team members focusing on shared responsibilities and accountability as a team. Encourages team sharing in the areas of category management and sourcing best practices within and outside the Country.  

People and Talent:

• Oversee management of 3 Sourcing Staff in country

Risk Management:

• Responsible for implementing and maintaining effective governance and controls for Third Party Risk Management in Nigeria.
• Support and execute necessary actions and deliverables to meet existing and new regulatory requirements that relate to the bank’s supplier base.
• Support country risk reviews for SCM and implement corrective actions as required

Governance:

• Provides counsel and leadership to stakeholders across the business functions within the Country in support of procurement, vendor management, outsourcing and contract management and other SCM related queries.
• Country responsibility for Governance, Controls & Compliance oversight across Policy, Function and services delivered by SCM

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Country to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters in line with the Local Central Bank requirements.

Key Stakeholders:

• CFO, Nigeria
• HR Head, Kenya
• Marketing Head, Nigeria
• Operations Head, Nigeria
• Retail Head, Nigeria
• Compliance Head, Nigeria

Other Responsibilities:

• Membership of specific supplier risk committees within country.

Our Ideal Candidate

• Any qualification related to Strategic Sourcing, Vendor Management or Supply Chain is welcome

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Ref No: 2100014772
Job: Legal
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities
Generic:

• Provide general and transactional legal advice.
• Negotiate and complete transaction documentation.
• Review, maintain and manage documentation templates.
• Provide training on legal/documentation matters and legal policies and procedures.
• Provide legal review and sign-off required under relevant policies and procedures.
• Assist in liaison with external counsels and country legal and compliance colleagues.
• Create and maintain relationships with stakeholders and to proactively provide them with relevant legal advice, guidance and support on relevant legal and regulatory issues.
• Develop thought leadership capability – as demonstrated by visibility within Nigeria, the Group, and externally (in the industry) as a point of contact for Nigeria legal-related consultation.
• Take personal ownership of material contentious issues or inquiries faced by SCB Nigeria by collaborating with the Regional General Counsel, Dispute Resolution, the Global Head of Legal, Government Investigations and the Head of Shared Investigations Services.
• Support and collaborate with broader Legal function to develop effective strategies for identifying horizon Legal risks across Nigeria and West Africa
• Support and provide advice to the local teams involved in delivering SCB Group or Country commitment to any remediation program, considering any impact for SCB Nigeria

Legal:

• Determine adequacy, validity and enforceability of contractual and collateral documentation.
• Manage documentation templates automation.
• Legal knowledge management.
• Assist with review of and compliance with policies and procedures.
• Assist in process governance committees and operational risks committees.
• Assist in management of client dispute resolution, if any.

New products development and roll-out to new jurisdictions:

• Review and provide legal sign-offs for product and country governance documents (where applicable).
• Design, develop and approve new products documentation and country specific documentation.
• Lead and coordinate with country legal & compliance in relation to global roll-out of new products.

Legal costs management:

• Control, monitor and report external legal spending.
• Monitor quality of legal services provided by external law firms.
• Provide non-panel law firm approvals on a selective basis.

Governance:

• Support the effective management of legal matters across Nigeria
• Support reporting to and participate in key risk control committees and management groups on relevant SCB Nigeria legal risks and issues.
• Support the management and provision of reports to relevant Group and business risk and control committees and management groups on key SCB Nigeria legal risks and issues where required.
• Maintain an awareness and understanding of the regulatory framework in which SCB Nigeria operates, and the regulatory requirements and expectations relevant to the role.
• Challenge fellow executives effectively.
• Work with local regulators (when required to do so) in an open and cooperative manner.

Corporate Secretariat:

• Support the end to end board process and ensure high quality papers are circulated to the directors and minutes are drafted on a timely basis with all actions clearly documented and proactively followed up.
• Support the management of all SCB entities in Blueprint where named as the Responsible Person (“RP”) and ensure that the information on Blueprint is accurate at all times.
• Work closely with the Company Secretary to develop, maintain and execute on a robust board succession plan, maintain an up to date capability matrix and independent director watch list.
• Prepare and file the necessary returns to the Corporate Affairs Commission.

Risk Management:

• Within the Group’s Enterprise Risk Management Framework, maintain an appropriate risk-based approach to assess, measure, monitor, manage and report Legal risks arising within SCB Nigeria.
• Maintain an awareness and understanding of the top risks facing the country and the role the businesses/functions play in managing them.
• Contribute to Nigeria’s Legal risk governance by providing perspective on legal risks, policies and procedures and ensuring consistency in Nigeria’s appropriate legal risks

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Develop and maintain good relationships with internal and external business stakeholders at appropriate levels ensuring an open and cooperative environment
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Qualifications

• Qualified Lawyer
• Admission to the Nigerian Bar
• Minimum of 6 years relevant experience
• High level communication skills (English)
• Strong interpersonal skills
• Excellent written skills (English)
• Excellent negotiation and advocacy skills

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Job ID: 2100016138
Primary Location: Lagos, Nigeria
Job: Risk
Schedule: Full-time
Employee Status: Permanent

Role Responsibilities
Make an impact every day with Trust, Data and Resilience (TDR):

• Our TDR team sits within the Group Operations function and is responsible for mission-critical areas including cyber, information, data, privacy and resilience. These are challenges that impact our clients globally. Our TDR team develops the platforms, drives the processes and builds partnerships to benefit millions of people every day. They thrive in providing solutions to complex issues, devote time and energy to designing new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. TDR chooses progress over perfection and aims to always participate with a constructive purpose.  The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.
• Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators and achievers. With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.
• We are establishing a capability to successfully implement and embed the new Information and Cyber Security (ICS) Risk Type Framework (RTF) into Africa and Middle East (AME) countries to bring consistency in the identification and mitigation of ICS Risks.  The CISO Nigeria and ICS Risk Manager will report to and support the Regional Head of ICS, Africa to drive the adoption and implementation of the framework across the countries.  
• This role will require hands on approach to understand, embed, and guide the countries on the ICS RTF to maximize risk reduction and capability improvement, while meeting compliance and legal obligations, and minimising client impact. The role will require to have end-to-end view of all ICS activities with regular risk assessment, tracking, follow up and reporting at the relevant forums.
• The CISO Nigeria and ICS Risk Manager  will provide exceptional leadership, maintain highly constructive relationships with key stakeholders, and possess strong security risk framework knowledge to mobilize effort and commitment.
• CISO Nigeria and ICS Risk Manager will execute a robust and efficient plan to rollout ICS RTF by working with key stakeholders including COOs/CIOs direct teams, ICS RTF Implementation Programme teams, Office of the CISO and Security technology teams. The plan will incorporate digital footprint discovery, risk assessment, definition and implementation of controls as guided by the ICS RTF and tailored to the relevant areas.
• Supporting the Regional Head of ICS in the implementation of the ICS Risk framework including working with stakeholders to identify, assess and rate the information assets, build out the risk profile per the framework, initiate risk assessments and put together treatment plans.
• Use qualitative and quantitative data sources to validate Key Control Domains (KCD) and associated controls, accelerate risk assessment process, validate business risk profile and develop action plans to remediate to bring ICS risk back into appetite.
• Follow up on identified thematic cyber issues, develop processes to address issues from re-occurrence and ensure cyber hygiene across the whole portfolio.
• Provide regular status updates including progress, top risks and issues to the respective country and regional forums for the relevant domains. Track RAG status, key milestones, risks, dependencies and issues.
• Interface with the Business and Country ICS Leads to assist with sharing of risk profiles, advising on cyber risk issues and addressing areas of concern.
• Interface into Technology forums to ensure security technologies are operating with input from countries and be actively involved in the roadmap of these technologies by providing regional/country input.
• Development of risk treatment plans for the assigned areas in conjunction with the business and technology teams. Interface with other areas to ensure dependencies are known and prioritised. Negotiate timelines to ensure proper remediation by maintaining support and organizational alignment.
• Adapt to emerging and horizon risks and address issues to maximize outcomes. Urgent and timely action for risks and issues which adversely impact cyber risk profiles.
• Re-planning and prioritising as required to maximise risk reduction.
• Coordinate and plan for cyber crisis management exercises, build response and recovery capabilities, workarounds, ensure up to date playbooks etc.
• Assist with other cyber activities underway

Strategy:

• Ensure effective prioritisation and application of industry best practice into the ICS RTF and ICS country risk.
• Identify changes to plan required in terms of additional components, reprioritisation to anticipate and respond to changes.
• Learn from the recent regional and global cyber events and build into strategy to address current and emerging risks.

Region / Country:

• Maintain strong stakeholder engagement with other COO ICS teams, Chief Information Security Office teams, ICS RTF Implementation Programme teams and Security Technology teams.
• Establish and maintain working groups across domains to progress the framework roll out.
• Escalate appropriately to ensure Regional Head of ICS, Africa is briefed, and necessary decisions are made in a timely manner.

Risk Management:

• Manage the rollout of the ICS RTF professionally and efficiently, closely tracking timeline commitments for provision of information and action plans, and for validation of actions taken.
• Ensure adoption of security tooling and capability to address ICS risk tactically and strategically.
• Address and adopt response and recover capabilities and assist with cyber crisis management exercises, playbooks etc.

Governance:

• Support the Regional Head of ICS, Africa on running periodic working groups and ensuring proper rollout of the ICS RTF.
• Assist with pulling together Risk papers going to various Risk committees within the region.
• Manage actions coming out of various risk and compliance forums.

Regulatory & Business Conduct:

• The candidate shall be responsible for the day-to-day cybersecurity activities and the mitigation of cybersecurity risks in the Bank.
• Focus on the Bank’s wide cybersecurity risk rather than IT security risk only and shall also be responsible for the development and implementation of the cybersecurity programme and strategy as approved by the Board.
• Possess relevant qualifications and in-depth experience in Information Technology with any, or combination of, Information Security Certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) and Certified Chief Information Security Officer (CCISO).
• Support CEO to run the established an information security steering committee that shall be responsible for the governance of the cybersecurity programme. The steering committee shall consist of senior representatives of relevant departments within the Bank.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Nigeria & other assigned countries/ICS TRP to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Adherence to Central Ban of Nigeria (CBN) and other country/local regulatory directives and requirements

Key Stakeholders:

• Strong stakeholder engagements with COO ICS teams, Chief Information Security Office teams, ICS RTF Implementation Programme teams and Security Technology teams.

Other Responsibilities:

• Keep abreast of any new developments in the ICS risk frameworks globally, participate in industry and external discussions.

Job Requirements

• Minimum of 8 - 10 years’ experience with at least 5 years in Information and Cybersecurity capacity in financial industry
• Minimum of 5 years in banking industry
• Degree in Engineering, Computer Science/Information Technology or its formally recognised equivalent.
• One or more of the following certifications will be preferred:
• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Chief Information Security Officer (CCISO)
• SANS Global Information Assurance Certifications (GIAC)
• Certified in Risk & Information Systems Control (CRISC)
• Payment Card Industry - Quality Security Assessor (PCI-QSA), etc.
• ISO 27001/22301 Lead Implementor or Lead Auditor
• Strong integrity, independence and resilience
• Willing and capable of travel across the countries in the portfolio if required
• A Master’s degree is desirable

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Ref No: 2100002572
Job: Technology
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities

• Responsible for driving the delivery of authentication capabilities i.e. SSO, Multi-factor Authentication and Directory services for applications in the cloud, ensuring security controls become the default for Cloud/ SaaS based applications
• Work as part of a small skilled team (Tribe/ squad) of engineers and senior architects to analyse technical and non-technical requirements to build robust authentication patterns for cloud-based applications.
• Manages and continuously enhances capabilities within Security Technology service portfolio.
• Operates various Authentication technology tools, based on specialization, but not limited to Single Sign on, Multi-factor authentication and directory services.
• Operates and provide expert guidance on authentication controls required in the cloud
• Makes recommendations to improve integration of applications with enterprise authentication service capability
• Coordinate solution implementation, advisory, problem management, change control and incident response.
• Collaborates with business teams, infra teams, security operations and offers technical guidance
• Develops, tracks and analyses actionable metrics to continuously improve tooling and procedures and provide visibility of operations to management.
• Performs security assessments and vulnerability analysis as required to justify risk tolerances and acceptances
• Documentation of security infrastructure, implementation, operational manuals and developing configurations to meet new business requests
• Review findings from and identify root causes for common issues and provide recommendations for sustainable improvement.

Our Ideal Candidate

• A Bachelor's Degree in Engineering or related fields
• 8 - 10 years of progressive IAM experience with focus on Authentication & Authorisation with at least 4 years in delivering enterprise solutions
• Must hold industry certifications such as - Azure Security, Azure Developer, AWS Cloud Practitioner and AWS Security.
• Hands on experience in public clouds (AWS/Azure) is a must
• Must have experience in implementation of authentication and authorisation technologies and federated identity standards and protocols (multifactor authentication, secure-key, SSO, LDAP Kerberos, OAuth, SAML, OpenID Connect) at an enterprise scale
• Strong understanding of ForgeRock Directory Services (Open DS), Oracle Unified Directory, ForgeRock Access Manager (OpenAM), ForgeRock Identity Gateway and Active & (Azure AD) Directory (desirable)
• Skillsets in the following would be an advantage
  • Programming experience in Java/J2EE, Spring/Hibernate, Rest APIs, JSON, XML
  • Experience in Infrastructure as a Code Products ((Terraform, Cloud Formation)
  • Working knowledge of Containers and container orchestration platform
  • Continuous Integration / Continuous Deployment practise, tooling, and techniques, (Jira, Confluence, Bitbucket, git; Jenkins, Artifactory, Packer, Rundeck, Ansible, AWS, ELK, AppDynamics etc)
  • Knowledge on version control tools (SVN, GitHub), Groovy scripts.
• Experience in working with geographically dispersed teams, preferably in the Financial Services industry.
• Experience with enterprise applications (architecture, development, support, and troubleshooting).
• Experience and exposure to threat modelling and design reviews to assess security implications and requirements for introduction of new technologies.
• Strong interpersonal and communication skills; ability to work in a team environment
• Ability to work independently with minimal direction; self-starter/ self-motivated
• Technical writing experience is a plus.

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Ref No: 2100012981
Job: Institutional Banking
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities

• The Chinese Client manager will provide strong support to the Relationship management team to deliver the strategic agenda to acquire, grow and retain Chinese banking clients for the CCIB Nigeria business.
• The Chinese Client manager will contribute towards achieving the CCIB business overall financial target while delivering optimal portfolio return.
• The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. 
• The Client Manager is responsible for proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health. 
• The Client Manager will support the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution.

Strategy:

• Fully understand the CCIB business strategy for the Chinese names and expectations and ensure client account maintenance activities are managed in accordance with the Bank and CCIB strategic focus.

Business:

• Achieve individual financial and non-financial targets while contributing towards team’s overall deliverables through:
• effectively generating new business – identify Chinese prospects and convert in line with the Bank’s appetite
• strategically formulating account plan – provide clients’ need-based solutions, structure appropriate credit facility, and execute various banking transactions
• proactively building trusted client relationships – maintain a portfolio of active and growing customers
• Market and sell broad range of products including trade service, cash management, treasury and investment to Chinese clients
• Prepare credit proposal and loan application of customers; prepare annual review on timely basis
• Work closely with credit team to ensure good quality lending decisions are made; to ensure the strict adherence to the prevailing EAR / credit policy
• Implement agreed business plan to achieve sales/ revenue targets
• Generate creative ideas on customer acquisition and products/ services targeted at Chinese Clients
• Regularly feedback to Team Leader and peers on new and anticipated financial and service needs and recommend appropriate improvements to processes on new products
• Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct

Business Partnership:

• Provide direct support to the GAM/FAM for the Chinese client portfolio as follows:
  • Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with COBAM), credit monitoring (liaising with CA COE) and flow maintenance
  • Actively engage and collaborate with Clients, GAMs/ RAMs/FAMs and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
  • Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, IMO, CA, CRC, LDU, MDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded
  • Escalate issues/concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant

Documentation: Credit (existing deals – Renewals/Amendments) & Other

• Liaise with Legal & Compliance, CRC, CDU and Clients on standard documentation processes
• Obtain necessary approvals for T&C deviations on standard docs from the relevant authoriser as necessary
• Follow through to ensure documentation completion and validated limits are correctly loaded/reflected in TP systems
• Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner
• Liaise with COBAM/GAM/FAM if required on CDD related items

Account Management & Portfolio Quality:

• Ensure general portfolio hygiene of client data from a quality control perspective i.e. correct client tagging, limit information, segment classification etc in SCI, Workbench.
• Annotate on past dues and excesses daily in the portfolio.  Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to CA and GAM/FAM and Process & Governance team
• Facilitate in obtaining waivers for past due monitoring
• Review and follow up on Uunsettled (FX) Past Due Trades reports & Failed trades reports with Operations
• Support Loan Drawdown, Cash Management, Trade Offerings & Audit Confirmations
• Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities
• Seek approvals for release of trade offerings and other transactional approvals as may be necessary.
• Seek transactional approvals as necessary (i.e. trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions.
• Attend EAR/ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
• Provide support on other projects as assigned i.e. CIB Client Surveys, other business initiatives
• Support Network Delivery through documentation facilitation (passporting)

Processes:

• Ensure adherence to all internal/regulatory policies & regulations
• Co-ordinate with Ops/GSSC to rectify any ops related issues which can be resolved locally and issue Standard Instruction Form (SIFs) wherever required within authority
• Preparation of daily client FX request for submission to Global market within the specified timelines
• Ensure daily review of the reports of transactions pending with Trade and Cash to improve TAT

Risk Management:

• Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes

Governance:

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the Nigeria/CIB team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Adhere to local regulator CBN prescribed responsibilities and Rationale for allocation.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Nigeria/CIB/IC team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Key Stakeholders
Internal:

• Senior Banker/Banker for designated portfolio
• Credit Analyst for designated portfolio
• Product partners for designated portfolio
• Key functional partners i.e. IMO, Credit, CRC, LDU, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing
• CM Team Lead
• Segment Leadership team

External:

• Clients
• Legal firms, Audit
• Market Data Services providers