Career Opportunities at Renmoney

Contact Center · Ikoyi, Lagos

Who we are

We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are the place for you, if

You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea.

The position

We are currently seeking to employ a Contact Center Service Agent to provide top-notch service to customers with speed, convenience and expertise thereby maintaining a friendly business relationship.

Responsibilities

• Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
• Receive calls, chats, emails, and other interactions from existing customers with account enquiries, requests, and complaints and provide first level support.
• Log requests and complaints that require resolution from other units (second level) and follow up to ensure they are resolved within SLA.
• Provide correct and complete information to customers on the organization’s products and services.
• Make outbound calls to customers and potential customers.
• Assist customers through the Renmoney onboarding platforms (website, mobile app, etc.) via chat or phone call.

Requirements

Required:

• University degree or equivalent standard
• 2+ years of experience in sales related field
• Experience with customer service relationship

Preferred:

• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.

This job is perfect for you if you

• Enjoy adding structure and developing approaches to ambiguous problems
• Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity
• Have excellent verbal and written communication skills
• Are excel and numbers-savvy and very detail oriented

You will not enjoy this job if you

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction
• Are used to working in/with a large team

What’s in it for you

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

go to method of application »

Ikoyi, Lagos

Who we are

We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are the place for you, if

You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea.

The position

As a backend developer, you will be responsible for building the server-side of our applications. Our Backend developers create API's to be utilized by front-end developers. The day to day consists of optimizing servers for speed and stability, implementing security structures, generating reusable code libraries and generating data storage solutions.

Responsibilities

• Generate recyclable code libraries.
• Implement ongoing security systems.
• Routinely inspect server code for speed optimization.
• Conceptualize and implement solutions for data storage.
• Configure usability of all front side applications.
• Maintain a stable server with zero downtime.

Requirements

Required:

• A minimum of 2 years’ experience in Java development.
• Experience with Java 8 and RX Java in a production application.
• Experience developing apps that interact with web services (REST, JSON).
• Working experience with SQL.
• Possess proficiency in Spring boot Java frameworks.

Preferred

• Knowledge of GIT.
• Experience in working in a CI/CD development environment.
• Knowledge of gRPC services and Protobuf

This job is perfect for you if you

• Are creative and an out-of-the-box thinker
• Have excellent execution skills and are passionate about achieving excellence
• Enjoy analytical thinking and have problem-solving capabilities
• Enjoy collaborating with others, building relationships

You will not enjoy this job if you

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction
• Are used to working in/with a large team

What’s in it for you

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

go to method of application »

Ikoyi, Lagos

Who we are

We’re a team determined to challenge the status quo and make financial inclusion count for millions of under-banked individuals and small business owners by making finance simple and useful to them. Our products suite is led by credit and we’re building broader offers for our users. Our vision is to unlock the power of finance to create opportunities for all.

We are the place for you, if

You’re excited about technology and the future and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work very hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea.

The position

We are seeking a Senior Product Manager to provide quantitative analysis, market expertise and a strategic perspective to our partners throughout the organization. You will be responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

In this role, you will

• work cross-functionally to guide products from conception to launch
• break down complex problems into steps that drive product development at speed
• serve as an analytics expert for your partners, using numbers to help them make better decisions
• weave stories with meaningful insight from data

Ideally, you will have

• Bachelor’s degree from an accredited institution
• 4-6 years' experience in a related role (e.g. credit risk analyst/manager, Loan Product Manager, Deposit Product Manager).
• Hands-on experience at least in two of the following:
• Credit risk management
• Loan/Deposit/Insurance Product & Pricing
• Risk analytics
• Excellent judgment and problem-solving skills.
• Experience in and ability to gain risk insights analyzing large volumes of data

This job is perfect for you if you

• Possess excellent time management skills
• Possess Exemplary administrative and managerial skills
• Are Financial savvy
• Have Good communication skills

What is in it for you

You’ll work on solutions to complex, real-world challenges with tangible social and economic impact. You will receive competitive compensation and work with passionate teammates in a flat, performance-driven culture.