Career Opportunities at Jumia Nigeria

Responsibilities

• As a Customer Relationship Manager, You must have a pioneer mindset, ambitious, hardworking and have a deep-rooted understanding of CRM strategy and execution.
• You strongly believe in constantly testing new ideas, to innovate and optimize.
• You are flexible and forward thinking who easily connect with new people.

In Particular you will:

• Manage the overall marketing strategy on how Jumia communicates every day the commercial planning to its consumers to generate sales, increase engagement and boost loyalty.
• To define an operational roadmap of marketing communications accordingly to the Commercial Planning input coming from commercial team and from Customer Insights.
• Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels on each Email, SMS, Push notifications, web notifications by AB testing content and timing.
• Set-up revenue targets per day, campaigns and channels and make sure targets are met every day.
• Analyze daily performance and make decisions accordingly:
• Report performance to senior management on a regular basis explaining why and how.
• Inspire the wording content for all the communications accordingly to market innovation, Jumia brand guidelines and knowledge of marketing.
• Earn the love of our customers by being relevant at each step of communications content making.
• Lead and coach team members to grow their skills and ownership.
• Demonstrate a capacity to propose innovation to set up.
• Coordinate with different departments to make sure high-quality content production and campaign generation.

Professional Skills & Qualifications

• Degree in Business, Marketing or related field
• 3+ years' experience with a solid foundation in Digital or CRM project management
• Excellent communication skills both verbal and written in English
• Advanced level of computer literacy in Microsoft Office packages & HTML
• Fast learning ability and accurate attention to details
• Systematic and methodical approaches
• Ability to organize and prioritize tasks Self-motivated and result driven

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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Department: Engineering
Job Type: Full time

Responsibilities

• Jumia Pay is a new and free online payment service that enables you to send payments online securely, instantly, and cost-effectively.

In particular you will:

• Design and implementation of web-based back-end components that are high-performing and scalable.
• Participate and improve development processes such as Agile, Scrum and Kanban along with strong robust coordination processes related to software release, deployment and testing.

Required Skills & Qualifications

• 3-5 years relevant experience in Java / J2EE development with Spring framework, especially with modules such as Web, JMS, transactions with Core container.
• Excellent Knowledge in Data Structure and Algorithms.
• Strong experience with Maven;Strong experience with ORM (Hibernate) and SQL (MySQL, PostgreSQL).
• A strong sense for code quality, following/defining coding guidelines and experience with Unit-Testing and SonarQube.
• Experience working with a large code-base and version systems, ideally GIT.
• Pro-activeness, team player and positive attitude.
• Adaptable, meticulous, innovative with good problem solving skills.
• Excellent English skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Marketplace

Responsibilities

• As a Training Specialist. your primary responsibility is to plan, develop and conduct interactive and impact blended learning experiences, leveraging Instructor-led training, self-study, e-learning, social media and mobile solutions, to achieve measurable training for Jumia sellers.

In Particular you will;

• Identify and assess future and current seller training needs by analyzing seller performance and seller journey, and understanding seller pain points.
• Develop education materials & programs for Jumia Sellers so they have strong knowledge of Seller Center platform.
• Primarily responsible for management of Jumia Seller Digital library (website).
• Facilitate training sessions for Jumia sellers offline and online.
• Ensure that the Jumia University platform is maintained to the highest of standards at all time with the most updated and relevant materials geared towards the seller journey.
• Track and Report Sellers Performance on all training platforms.
• Maintain a keen understanding of training trends, developments and best practices.

Professional Skills & Qualifications

• At least 3 years’ experience in a training role, covering both technical and soft skills training; experience in retail is an asset.
• Expertise in developing, planning, implementing and assessing training.
• Proficiency in WordPress themes and plugins (WordPress, HTML, CSS, JavaScript, etc)
• Ability to use multiple learning methods and link appropriate methods with subject matter.
• Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
• Strong communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.
• Proficiency in Microsoft office (Powerpoint & Excel)
• Excellent Multi-tasking skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• A unique opportunity of having strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders .