Career Opportunities at GIG Logistics

We are seeking an experienced and commercially driven Deputy General Manager (DGM), Central & Regional Operations, to provide strategic leadership across our operational network.

The successful candidate will be responsible for driving operational excellence, sales and retail growth, revenue performance, cost efficiency, center expansion, and people productivity across multiple locations.

KEY RESPONSIBILITIES

• Lead and manage a large operational workforce of 300+ employees across multiple locations.
• Drive sales, retail performance, revenue growth, and market expansion across assigned regions and centers.
• Hold Regional, Center, and Operational Managers accountable for agreed KPIs and business results.
• Drive cost reduction, productivity, resource optimization, and operational efficiency.
• Oversee the effective management and performance of branches, hubs, and operational centers.
• Lead center expansion, including the assessment, establishment, optimization, and performance management of new locations.
• Drive strong Human Capital Management, including workforce planning, performance management, talent development, employee engagement, and succession planning.
• Monitor operational, financial, service, and customer experience KPIs and ensure timely corrective action.
• Build a high-performance culture focused on accountability, ownership, customer experience, and continuous improvement.

MUST-HAVE REQUIREMENTS

• 10+ years of relevant experience in logistics, transportation, retail, supply chain, or a similar large-scale operational environment.
• Proven experience managing a workforce of at least 300 employees across multiple locations.
• Demonstrable track record of driving sales, retail performance, and revenue growth.
• Strong experience in multi-site/branch/center management and expansion.
• Proven ability to hold people accountable and consistently deliver against business KPIs.
• Demonstrated experience in cost reduction and operational efficiency.
• Strong background in Human Capital Management, including workforce planning, performance management, talent development, and succession planning.
• Strong commercial and financial acumen, with the ability to translate operational performance into revenue and profitability.
• Excellent leadership, communication, problem-solving, and stakeholder management skills.
• Bachelor's degree in Business, Operations, Logistics, Supply Chain, Finance, or a related discipline. An MBA or relevant professional qualification is an advantage.

THE IDEAL CANDIDATE

We are looking for a high-energy, commercially minded operational leader who can manage at scale, build high-performing teams, drive revenue, control costs, and successfully execute network expansion.

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GIG Logistics is recruiting for the role of Experience Center Agents in the following locations in LAGOS STATE: Addo Badore.

Minimum Requirements:

• Computer Literate.
• Graduate
• Done with NYSC.

Key Responsibilities:

• Provide guidance to walk-in customers on product and service offerings.
• Educate customers and potential customers with information on SLA and delivery timelines.
• Ensure strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
• Ensure visibility of shipments as they move through the network through the application of appropriate scans.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life cycle, rates, and payment.
• Resolve product or service problems by clarifying customers\' complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
• Promote and cross-sell company products.

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GIG Logistics is recruiting for the role of Experience Center Agents in the following location in LAGOS STATE: Canal Mall

Minimum Requirements:

• Computer Literate.
• Graduate
• Done with NYSC.

Key Responsibilities:

• Provide guidance to walk-in customers on product and service offerings.
• Educate customers and potential customers with information on SLA and delivery timelines.
• Ensure strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
• Ensure visibility of shipments as they move through the network through the application of appropriate scans.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life cycle, rates, and payment.
• Resolve product or service problems by clarifying customers\' complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
• Promote and cross-sell company products.

go to method of application »

GIG Logistics is recruiting for the role of Experience Center Agents in the following location in LAGOS STATE: Scapula

Minimum Requirements:

• Computer Literate.
• Graduate
• Done with NYSC.

Key Responsibilities:

• Provide guidance to walk-in customers on product and service offerings.
• Educate customers and potential customers with information on SLA and delivery timelines.
• Ensure strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
• Ensure visibility of shipments as they move through the network through the application of appropriate scans.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life cycle, rates, and payment.
• Resolve product or service problems by clarifying customers\' complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
• Promote and cross-sell company products.

go to method of application »

GIG Logistics is recruiting for the role of Experience Center Agents in the following location in LAGOS STATE: Broad Street.

Minimum Requirements:

• Computer Literate.
• Graduate
• Done with NYSC.

Key Responsibilities:

• Provide guidance to walk-in customers on product and service offerings.
• Educate customers and potential customers with information on SLA and delivery timelines.
• Ensure strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
• Ensure visibility of shipments as they move through the network through the application of appropriate scans.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life cycle, rates, and payment.
• Resolve product or service problems by clarifying customers\' complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
• Promote and cross-sell company products.