Career Opportunities at Airtel Nigeria

Job description

JOB PURPOSE -  To acquire and retain more post-paid customers and generate revenue for the business.

Duties and Responsibilities:

• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment -
• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Create opportunities to run presentations of our Corporate products to sector of assignment
• Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement  -
• Drive the sale and activation of the above products across the sector.
• Grow the usage of Corporate products in the sector allocated to you
• Create exceptional opportunities to sell special products like E1’s, Blackberry’s and data cards in the sector
• Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures -
• Monitor the activities of competition and develop or recommend counter measures to win competition
• Responsible for the day to day management of all Airtel relationships in the sector -
• Develop good relationship management processes with both existing accounts and prospective customers
• Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES within sector
• Responsible for the weekly and monthly reports on post paid subscribers activities, bill delivery and collection in the sector of assignment
• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Maintain and manage database of all Corporate customers in your sector
• Establish and maintain excellent relationship management with existing Post-paid subscribers within the sector -
• Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES in your sector
• Encourage ALL existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth
• Revenue Growth
• Postpaid Gross Adds/Activations
• Activations within SLA  
• Query Resolution within SLA 

Relevant Skill and Experience

• A University Degree in Business Administration, Marketing or related course
• 3-5 years preferably in FMCG, Consumables & Telecoms
• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization 

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Job description
To support compliance to the defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.

The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.

Duties and Responsibilities:
Process/Policy Compliance

• Process and Policy design and reengineering, designing SOPs and check sheets, monitors and reports process KPIs performance
• Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO.
• Constantly engage with assigned functions at Group and OpCo’s to align the processes and closure of all open issues
• Develop regulatory / governance matrix and test compliance, identify gaps and work to close these.
• Drafting of Internal audit quarterly update to the business

Improvement projects

• Identifies and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools
• Computation of quarterly internal assurance score
• Project support for automation of IA reporting functionality

Ensure best in class processes are in place and adhered to -

• Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
• Ensure that functional processes add value to the business.
• Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.
• Work with business functions to identify process gaps arising from weak or inadequate business process documentation

Effective Interface with Internal Assurance group team -

• Effective engagement with the IA group team to define the audit and gap areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning tracker action items for the OPCO
• Ensuring all the audit observations of the OpCo’s are effectively closed.
• Ensuring process gaps are identified and shared with Process owner & Function  head for implementation.
• Ensuring technology gaps are identified and shared with IT for implementation
• Interface with IA and assigned functions for audits and closures

Logistics / Administrative Support/ Supervision of Admin staff

Relevant Skill and Experience

• A Bachelor’s degree
• ICAN or ACCA required
• CISA an added advantage 
• 3 - 5 years of experience  in Audit firm
• Industry experience an added advantage
• Process Audit experience
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Commercial and Financial Management
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills
• Relationship Management

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JOB PURPOSE

This role within IT directorate will be responsible for aligning business strategic plans with the enterprise architecture in order to provide advisory services and solutions for various projects.

Blend of business and technical proficiency is a must to ensure that programs and projects are delivered at the highest level and in line with business expectation.

Individual should be equipped enough to create blue prints of solutions, implementation road map, enterprise solutions planning and design, and deployment of best practice skillset (Platform, Technology and People) to attain any program or project successes.

Duties and Responsibilities:

1.  Solutions and Products Delivery

• Manage and Deliver New products, VAS, Data and Mobile Commerce projects, following strict project management guidelines.
• Provide overall project leadership and direct project teams in the delivery of high quality products within committed timeframes.
• Champion new data, applications, content portals and messaging product concepts, as well as existing key products and services across the organization
• Provide in-depth technical analysis of proposed business solutions while also playing an advisory role to business and IT leadership
• Advise business leadership on how IT can transform the business plane.
• Strong leadership skills. Superior strategic planning and successful tactical implementation skills
• Scan technology horizon and track emerging standards and trends
• Adopt future proof technology

2. Business Partnership

• Work with business and IT leadership to define success criteria for New Products, VAS, Data and Mobile Commerce program
• Translate internal customer insights and concepts into functional requirements to achieve business objective
• Provides input to business leaders on how technology can be leveraged to business advantage
• Provides leadership in developing technology strategies that tie directly to current and future business strategies
• Recommend systems and business best practices and drive adoption to ensure architectural consistency
• Develop and manage relationships with key stakeholders and subject matter experts to ensure business solutions are aligned with business goals, priorities and budget
• Collaborate with business stakeholders to derive a unified architecture and solution strategy for a variety of content management, VAS systems and mobile commerce applications
• Identify, understand, negotiate, prioritize and document business requirements with various business units
• Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs
• Ensure integration of various solutions with IT & Network Echo Systems to ensure the proper management of Customer Lifecycle for specific product

3.  IT Enterprise planning, design and architecture

• Responsible for the enterprise architecture and ensuring that the standard framework is applicable at all times
• Take ownership of solution and service offerings that promises increase in revenue and clear business benefits 
• Develop and execute a solution strategy and business plan that supports product growth
• Design and develop new systems that would support products and services for multiple market segments, across the entire spectrum of customers

4.  Program/Project Management 

• Lead the planning, implementation and evaluation of programs
• Leading strategic, tactical and transformation projects
• Budget control and contract management

5.  People Management

• Effective management of relationships with current and future IT vendors and third party service providers
• Provides directional leadership to the team to create and maintain roadmaps and technology transformation plans, which describe the changes required to go from current to future architectures
• Oversees product or technology evaluations and proof of concept studies and publishes results
• Able to build and maintain strong and trusted relationships throughout the organization, including business leaders and technology leaders
• Comfortable and adept at communicating with the business and technology at all levels in the organization. Has a high degree of facility in making technology concepts understandable to non-technologists

6.  Effective and Efficient management of IT budget, with focus on cost saving and waste elimination

Relevant Skill and Experience 

• Bachelors in Computer Science / Engineering/Applied Sciences
• IT certifications / PMP (desirable)
• Masters in Business Administration would be preferred additional qualification dependent on experience
• 8 years IT experience/8 years related experience in designing and implementing enterprise technology solutions.
• 5 - 10 years project management experience.
• 6 - 8 years OSS/BSS experience
• Understanding of IT systems and Applications like Billing, CRM, ERP, Sales Systems etc.
• Good understanding of Network / IP protocols
• Should have worked in multi-vendor networks and have good knowledge of different standards.
• Telecom experience of BSS, CCT, IN’s, SMSC’s, GPRS, CCN, 3G and Rating solutions
• Achieving Results, & Delighting the Customer