Job Opportunities at International Facilities Services Limited - IFS

Description

• We intend to hire a Business Development Manager in our Port Harcourt office who is expected to manage existing clients and bring in new customers for its professional and industrial cleaning business. and its facility management business

The job will also entail the following;

• To develop and execute core business strategies and supervise assigned operations, facilitate new business developments from existing and new clients ensuring the company’s meets its sales and operational performance targets
• Generating new leads and acquire new customers and achieve doubling of Draiklinas Sales Revenue within 6 months
• and supporting sales, marketing and business expansion activities
• Develop and maintain business relationships with all key client and prospect contacts.
• Lead and ensure excellent customer relationships with existing and prospective key client contacts.
• Lead, supervise and monitor operational activities on all contracts and locations

Requirements

• Interested candidates should possess a Bachelor's Degree  with at least 5 years experience.
• Experience in a B-2-B Sales of services is required.
• Experience in marketing in a facility management or cleaning company is preferred

Remuneration
N100,000 - N250,000 per Month and variable pay / sales commision component.

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Duties and Responsibilities

• Source for new projects, aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
• Responsible for the overall planning, implementation, completion and profitable execution of projects and new/existing contracts meeting and exceeding customer expectations
• To ensure the satisfaction of internal and external customers on the different FM projects

Key Result Areas

• Business Development and Marketing
• Facility Management Operations
• Quality Assurance & Quality Control
• Project Management

KRA - Actions
Facility Management Operations:

• Plan, Design and implement operations strategies and action plans to insure that the operations group supports strategic imperatives.
• Design, Establish and monitor SOPP for all sites
• Deliver excellent operations and handover to operations department to cover;
• Strategy, Plan and Program for the Preventive, Corrective and Restorative maintenance for all client assets by establishing a comprehensive asset register and SOPP for all client assets including all Mechanical, Electrical, Civil, Power both soft and hard services
• Establish framework and onboard client sites on IFS CMMS/CAFM
• Support operations for ongoing facility management activities after transition from project to operations.

Business Development and Marketing:

• Aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
• Manage existing relationships to ensure maximum customer satisfaction to get new businesses from existing customers
• Prepare list weekly and develop leads for new business
• Use all available means to follow up aggressively on contacts
• Aggressive daily salesmanship of all identified prospects
• Develop new channels of business
• Conduct on an on-going basis formal and informal competitor analysis, market research, market trends, emerging market leaders etc.
• Review and implement on an on-going basis market penetration strategy for all identified market sectors
• Ensure all business correspondence is turned around within 24hours of commission. RFI are prepared at least 72 hours ahead of expiration.
• Ensure review of all major tenders with Project Director/CEO

Business Quality Assurance and Control:

• Visit sites to ensure service delivery is in line with laid down standards
• Conduct periodic objective site assessments
• Report on site performance periodically
• Ensure electronic and hard copy customer feedbacks
• Ensure immediate and timely remedy of all clients' complaints
• Report on an ongoing basis on all service gaps with other relevant units and departments
• Keep and regularly update important contacts within client organizations
• Ensure timely and regular quality assurance contacts with relevant client contacts
• Conduct periodic formal and informal service level evaluation
• Manage customer relations proactively in cooperation with relevant units and departments
• Maintain project quality control by reviewing and making necessary adjustments on design drawing

Project Management:

• Design and Develop project initiation document /charter, and detailed project plan for all new contracts and existing excellence/efficiency projects for existing projects using PMP methodology
• Document creation and management for all executed projects and contracts including lessons learnt, Issues and Exceptions
• Creation of market attractiveness for new or proposed projects/contracts.