Jobs at Stanbic IBTC

Job Description

• To facilitate and manage feature development and implementation as well as business team usage of Enterprise Solutions such as Salesforce and Robotic Process Automation (RPA) Technologies across all Stanbic IBTC IAM entities through application of Business Analysis, Process Improvement, Project/Product Management (Waterfall & Agile) and Change Management methodologies.
• Guide and direct the process of Business Requirements collation for bothSalesforce and RPA Implementation Projects as well as creating TechnicalUser stories to be used by Technical Personnel such as Administrators,Developers and Quality Assurance in building and testing Implemented Projects

Qualifications

• Minimum of B.Sc / B.Tech / B.Eng Degree
• Salesforce Ranger / Administrator / Business Analyst Certification
• Robotic Process Automation (RPA) Trainings & Certifications - Business Analysis Trainings & Certifications
• Project Management and/or Product Management Trainings & Certifications -Lean Six Sigma (Green /Black Belt) Trainings & Certifications.

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Documenting Facts
• Exploring Possibilities

Technical Competencies:

• Business Process Improvement
• Data Analysis
• Development
• Emerging Technology Monitoring
• IT Knowledge

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Job Description

• Implementation and administration of Network security controls and management strategies to maintain the confidentiality, integrity, availability, accountability, and compliance of the bank’s network information assets.
• Development and management of network security policies, standards and procedures based on knowledge of best practises and compliance requirements
• Ensure that network security software and hardware are up to date and that security measures are in place to protect against outside threats.
• Also carries out other operational security activities to ensure that the organizations network is not compromised. 
• Activities include administration and management of firewalls, Internet gateways, Internet based DDOS protection, Internet traffic advertisement and filtering, intrusion prevention and detection as well as ensuring that only secure network protocols permitted across the network.
• Configure Install and Support all Network Security Infrastructure.
• Responsible for administration of the firewall and monitoring of security tools.
• Security incident proactive monitoring and prevention.
• Stays current with technological changes that affect the security of the network, computers and other equipment.
• Revenue generation and cost reduction

Qualifications

• BSc IT Computer Science or related field.
• Professional certifications like Cisco CCNA, CCNP, CCSA, CCNA etc can be an added advantage.

Experience:

• 3-4years IT security experience/ communication or network experience.
• Expert Knowledge of a variety of network management tools, test equipment, circuits and routers,
• Extensive knowledge of TCP/IP protocol stacks and firewall security in an inter-networking environment.
• Knowledge of quality of Service and experience designing/implementing QoS in an enterprise environment.
• Knowledge in checkpoint, Cisco switches and routers

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Developing Strategies
• Embracing Change
• Exploring Possibilities
• Generating Ideas.

Technical Competencies:

• Incident and Problem Management
• IT Design Driven Development
• IT Knowledge
• IT Programme Management
• Service Management Processes
• Technical Analysis
• Trouble Shooting
• Use of Build and Test Automation.

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Job Description

• To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience. 
• To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Key Responsibilities

• Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
• Educate customers with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.).
• Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals. Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Promote and pro-actively solution a range of banking offerings and solutions to meet the financial needs of executive banking customers
• Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.

Qualifications

• University Degree

Experience Required:

• 3-4 years experience in sales and relationship management of customers and able to drive profitability and build relationships.
• Proven sales track record in the financial services industry. Knowledge of the bank's products, services and digital platforms.

Behavioural Competencies:

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling.

go to method of application »

Job Description

• To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience. 
• To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Key Responsibilities

• Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
• Educate customers with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.).
• Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals. Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Promote and pro-actively solution a range of banking offerings and solutions to meet the financial needs of executive banking customers
• Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.

Qualifications

• University Degree

Experience Required:

• 3-4 years experience in sales and relationship management of customers and able to drive profitability and build relationships.
• Proven sales track record in the financial services industry. Knowledge of the bank's products, services and digital platforms.

Behavioural Competencies:

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling.