Branch Operation Officers at J.U Rahama Nigeria Limited

Summary

A Branch Operations Officers is responsiblefor the entire operation of a branch; from.ensuring the attainment of sales goals to overseeing everyone provides excellent customer service. Branch operations officer also ensure that the branch office has all the tools and infrastructure needed to keep it in working order.

Duties

A Branch Operations Officer’s task typically include ensuring a smooth branch operation; acting as the main custodian of the branch; liaising with the main office to enhance operational activities of the branch, soliciting new business and managing existing clients. They are responsible for supporting the Branch Manager in developing a local market sales plan, working with all branch personnel to meet or exceed the annual sales target, preparing and presenting a clear and persuasive sales presentation to customers, and negotiating with customers to enhance profitability. Branch operations managers also work by providing outstanding customer service, representing the branch on meetings, taking care of escalated client concerns and reporting sales activities, which include lead tracking, call log management, commission requests, expense reports, submission of proposals, job modeling, and profit forecasting. Branch operations managers also ensure the premises are clean and orderly, and check all equipment and make sure they are in good working condition.

Education and Training Requirements

Branch Operations Officer must have a bachelor’s degree /HNDB in Management, Marketing, Mass Communications, Psychology, Information Systems, Hospitality or Hotel Management, or any related course. A little or no experience in management, or merchandising is often required.

Knowledge and Skills Requirements

A Branch Operations Officer must be an outstanding leader and has excellent oral and written communication and interpersonal skills. He/she should be able to conceptualize sales projections, and motivate the team into attaining these goals. Branch operations officer should also be highly analytical and well organized, proficient with the use of computers and related software, are customer service oriented; and have strong decision-making and problem solving skills.

Working Conditions

Branch Operations Officer will be working in an office setting, often working a 40-hour week. He/ She may works longer hours  to meet deadlines.