Fresh Jobs at NewGlobe

What You Will Do

• Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person
• Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment
• Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available
• Ensure the efficiency and reliability of Internet service and computer environment in the support office
• Install and configure operating systems and software to agreed standards under the direction of the IT Manager
• Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures
• Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies
• Maintain a record of any software or hardware problems detected, escalate when appropriate
• Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported
• Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.

What You Should Have

• Minimum two years of work experience in the ICT environment
• Ability to use tools like soldering irons to fix hardware issues
• Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
• Working technical knowledge of current protocols, operating systems and standards
• Excellent technical knowledge of PC hardware
• Software and hardware troubleshooting
• Basic experience with routers, switches, and firewalls
• Experience with Microsoft suite applications and exposure to basic troubleshooting 
• Understanding of TCP/IP and Local Area Networks
• Excellent writing and oral communication skills
• Good research skills, including the ability to identify and propose solutions to issues/crisis
• Knowledge of Android operating system and smartphones
• Bachelor degree in IT, or related Information Technology field of study
• Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.

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About the Role

• We’re looking for a Cloud and Systems Operations Lead to play a pivotal role in our global technology operations team.
• You’ll own the infrastructure platforms and services that keep our organization secure, resilient, and scalable across multiple countries.
• This is a hands-on role where you’ll set technical direction for cloud operations, systems management, and UEM, while ensuring flawless day-to-day service delivery.
• A core mission is to replace fragmented, site-by-site infrastructure security solutions (like isolated firewalls or local consoles) with unified, centrally managed platforms that deliver consistency, efficiency, and governance.
• But this isn’t just about keeping the lights on, it’s about building for scale and speed.
• You’ll lay the rails so Level 2 support and application teams can run the trains without friction.
• You’ll modernize infrastructure, embed observability and automation, and create resilient foundations that empower product and software teams to move faster, safer, and with confidence.
• We also have an ambition to align more closely with the CIS-18 governance framework, continuously strengthening our infrastructure standards and the tools that enable our teams to work effectively.
• At the heart of this role is one simple driver: making things run better today than they did yesterday.

What You Will Do

• Lead global cloud and systems operations, setting direction and defining best practices.
• Design, deploy, and manage infrastructure in AWS (EC2, S3, VPC, IAM, ELB, Route 53, CloudWatch, EBS) and contribute to broader multi-cloud strategy discussions with software teams and our solutions architect.
• Administer and optimize Linux (Ubuntu) and Windows Server (2012–2022) environments, including patching, security hardening, and lifecycle upgrades.
• Ensure on-premise infrastructure, including networks, firewalls, VPNs, switches, and connectivity, is resilient, standardised, and centrally governed.
• Improve our identity and access posture and policies at the infrastructure layer in alignment with CIS-18 security governance ambitions.
• Drive automation through Infrastructure-as-Code (Terraform, CloudFormation, Ansible) and scripting (Bash, PowerShell, AWS CLI).
• Advance observability and monitoring (CloudWatch, Zabbix, Prometheus, Grafana, ELK, Datadog) to surface issues before they impact operations.
• Develop and execute backup and disaster recovery strategies aligned with business continuity expectations.
• Monitor and enforce system and network security standards for our firewalls, access controls and vulnerability management.
• Collaborate with developers to support CI/CD pipelines and production stability.
• Partner with L2 and Enterprise Applications support to align infrastructure with application administration.
• Maintain documentation to support operational excellence, standard operating procedures, standards and our knowledgebase.
• Relentlessly optimise infrastructure costs without compromising reliability or performance.

What You Should Have

• 7+ years leading enterprise-scale cloud and infrastructure operations (compute, storage, networking, security).
• Deep experience with at least one major cloud provider (AWS, Azure, or GCP); strong AWS knowledge preferred (EC2, S3, VPC, IAM, ELB, Route 53, CloudWatch, EBS).
• Proven expertise with Linux (Ubuntu) and Windows Server (2012–2022) administration.
• Expertise in infrastructure identity and access management (Active Directory, Group Policy, AWS IAM).
• Hands-on experience with Unified Endpoint Management (UEM) solutions for laptops, smartphones, and tablets.
• Proficiency with Infrastructure-as-Code (Terraform, CloudFormation, or Ansible), scripting (Bash, PowerShell, AWS CLI).
• Experience with observability/monitoring tools (CloudWatch, Zabbix, Prometheus, Grafana, ELK, Datadog).
• Proven disaster recovery and operational resilience experience.
• Solid understanding of security operations (firewalls, segmentation, access controls, vulnerability remediation).
• Strong collaboration skills with developers, DevOps and enterprise applications teams.
• Track record in infrastructure cost management and optimization.
• A proactive, confident approach, comfortable setting direction, defining best practices, and representing infrastructure operations to senior stakeholders.
• A proactive mindset that thrives in ambiguity, prioritises ruthlessly and executes with discipline.