NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society. With a comprehensive system transformation platform and data-driven educational services,
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Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person
Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment
Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available
Ensure the efficiency and reliability of Internet service and computer environment in the support office
Install and configure operating systems and software to agreed standards under the direction of the IT Manager
Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures
Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies
Maintain a record of any software or hardware problems detected, escalate when appropriate
Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported
Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.
What You Should Have
Minimum two years of work experience in the ICT environment
Ability to use tools like soldering irons to fix hardware issues
Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
Working technical knowledge of current protocols, operating systems and standards
Excellent technical knowledge of PC hardware
Software and hardware troubleshooting
Basic experience with routers, switches, and firewalls
Experience with Microsoft suite applications and exposure to basic troubleshooting
Understanding of TCP/IP and Local Area Networks
Excellent writing and oral communication skills
Good research skills, including the ability to identify and propose solutions to issues/crisis
Knowledge of Android operating system and smartphones
Bachelor degree in IT, or related Information Technology field of study
Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.
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