Fresh Jobs at NewGlobe

What You Will Do

• Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person
• Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment
• Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available
• Ensure the efficiency and reliability of Internet service and computer environment in the support office
• Install and configure operating systems and software to agreed standards under the direction of the IT Manager
• Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures
• Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies
• Maintain a record of any software or hardware problems detected, escalate when appropriate
• Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported
• Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.

What You Should Have

• Minimum two years of work experience in the ICT environment
• Ability to use tools like soldering irons to fix hardware issues
• Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
• Working technical knowledge of current protocols, operating systems and standards
• Excellent technical knowledge of PC hardware
• Software and hardware troubleshooting
• Basic experience with routers, switches, and firewalls
• Experience with Microsoft suite applications and exposure to basic troubleshooting
• Understanding of TCP/IP and Local Area Networks
• Excellent writing and oral communication skills
• Good research skills, including the ability to identify and propose solutions to issues/crisis
• Knowledge of Android operating system and smartphones
• Bachelor degree in IT, or related Information Technology field of study
• Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.

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What will you do

• Report to the Policy & Partnerships Director, to help build partnerships, relationships and execute strategies to sustain NEWGLOBE's goals across the specific program.
• Work closely with the Programme Development counterparts and regional leadership, be responsible for coordinating key government relationships and programming. To do this, you’ll be actively involved in government engagement, training and stakeholder meetings.
• Strengthen the relationship between NEWGLOBE, MinEDUC, REB and MinICT, to ensure seamless implementation and the sustainability of the program implementation.
• Prepare briefs and slide presentation for meetings for implementing agencies.
• Prepare work plans for the internal work that NEWGLOBE is doing in Policy & Partnerships to help build capacity for the team.
• Support branding of NEWGLOBE and the various functions that are organized to move the partnership forward.
• A brand ambassador who is able to work with the teams to improve the smoother working environment across teams
• Endear NEWGLOBE to the Government of Bayelsa state as an effective and strategic partner
• Work to deliver an effective Brand management and Brand Management Strategy.
• In collaboration with the Policy & Partnerships Director, manage the diverse strategic stakeholder management across multiple Government departments and levels within those departments; with prominent education ecosystem stakeholders, including but not limited to the local and national teacher labour unions; and important & influencers’ to ensure the successful and popular launch of the government’s new programme.
• Support the implementation of short- and long-range goals, objectives, policies and processes for the government relations support function; monitor and evaluates program effectiveness; effects changes required for improvement;
• Map all key government officials, and support the execution plan for management of each;
• Work with key stakeholders on consultative efforts to drive reforms in delivery of education to underserved communities;
• Utilize lead management techniques and maintain a detailed and dynamic database of these key influencer communities while tracking progress of programme launch;

What you should have

• Bachelors degree with superior academic performance;
• Over 4 years’ experience in government program delivery or working in account management or as an engagement manager;
• Significant experience building and systematically managing key complex relationships and accounts to ensure program delivery in a complex, multi-stakeholder program or project;
• Previous experience working with a Ministry of Education or Bayelsa Education Board on program delivery, preferred; If not within education, experience with another government delivery program or project, such as in health, agriculture or ICT;
• Knowledge of local, state and federal government issues related to the provision of primary education in Bayelsa would be preferred;
• Ability to balance commercial interests and social benefits - a blend across business and political acumen, but also high emotional intelligence and relationship-building skills;
• Experience acting as an on-the-record spokesperson;
• Highly capable and thoughtful problem-solving skills; able to act as an intermediary and a solutions driven lead, to ensure effective collaboration and communication between the Government client and our organization;
• Prior experience within a fast-paced, high-growth, metric-driven operational organization will be an advantage;

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, we work in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

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About The Role

• As a Regional Director of IT Operations, you will provide functional oversight for multiple independent programmes, working with and mentoring the IT Operations Manager of each programme to implement best practices, solve programme-specific challenges, and ensure the transparent and reliable flow of information.
• To achieve this, you will require deep knowledge of NewGlobe’s tools and processes, an exceptional ability to collaborate, listen, and communicate, and a passion for continuous improvement. And you will need to be a fast-moving and resilient problem solver - while simultaneously being obsessed with ensuring the scale and sustainability of our operations. In short, you will be the glue that holds together the complex technical offering that enables the entire model to work. You’ll need to understand the technology, people, and processes that make it all go.
• Keeping our teachers and pupils at the centre of everything we do, your ability to lead, develop, and engage with both in-programme and shared services teams in a fast paced environment is critical to maintain service levels and drive growth.
• This role will be a member of the core Technology Leadership team, alongside other leaders in IT Operations, as well as the heads of Software Development and Product Management. This role reports to the Vice President, IT Operations.

What You Will Do

• Overseeing multiple IT Operations teams to ensure they are implementing core systems and processes with fidelity and to best effect for their programmes;
• Enabling schools to succeed by focusing on IT Operations core mission of ensuring a working device in the hands of each and every professional in our schools - and in the field, and in our support offices.
• Communicating and maintaining core IT Operations playbooks and ensuring programme teams leverage NewGlobe’s core knowledge bases;
• Providing additional horsepower for strategic initiatives for your programmes;Acting as the thought leader for continuous strategic and operational improvements in our programs.
• Monitoring relevant KPIs and ensuring the achievement of operational performance
• Developing the domain knowledge, critical thinking, project management, and leadership skills of the IT Operations teams through guidance, mentoring, and growth opportunities.
• Driving operational excellence in each programme on key IT Operations metrics, ensuring our IT Operations teams can understand, communicate, and devise appropriate action plans around these metrics.
• Ensuring the integrity and operational effectiveness of all relevant transactional and analytical systems
• Using tools and techniques to anticipate problems and be tirelessly data driven. Advocate relentlessly for - and personally embrace - the use of data and reports to drive facts-based and at-scale decision making.
• Being the trusted Tech advisor of the Managing Directors and associated leadership teams for your programmes - not just on matters related to IT Operations, but also for product strategy, software systems, and partnerships.

What You Should Have

• A “build the aeroplane while we’re flying it” mindset - we’re trying to do something ridiculously ambitious - and fast! That means having a vision and plan for how to get us to massive scale, while also being willing to roll up one’s sleeves and get dirty fixing problems. It’s going to be hard work.
• Experience in IT support across a large network of distributed locations, including expertise with large mobile device networks, including hardware and software.
• Strong communication, both written and verbal - the ability to “tell the story” and articulate the “so what” at an executive level
• Proven project management experience, capable of creating effective delivery strategies and managing multiple priorities in a fluid and dynamic environment.
• A keen sense of ownership, speedy execution, and scrappiness.
• A track record of successful leadership, with an ability to hire, train, mentor, and motivate staff and make sure they have clear direction and understanding of the mission.
• Data-driven mentality - deep understanding of the management of data driven business environments with focus on reliable tracking and measurements, data integrity, and continuous improvement.
• Understanding of ITIL/ITSM, Information Security/Governance, and Identity Management best practices.
• An interest in and ability to travel across locations, visiting numerous sites to meet local teams, understand the local context, and “walk the floor”.
• A passion for lifelong learning. You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.

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About The Role

• The Program Manager Academics will be ultimately responsible for optimizing the Primary School to Secondary School transition for every single Bridge pupil in their assigned territory.
• As an individual contributor, the Program Manager, will ensure that our pupils - all of our pupils - are ready to take and excel in the high stake exams. This will include the implementation of individual and class level initiatives throughout the academic year aimed at preparing pupils for high stake exams.
• As a collaborator, the Program Manager, will be responsible for coordinating with the Schools and Policy & Partnership team in the Secondary School transition for all pupils. This will involve scouting for Secondary School Scholarships from both Corporate and Non-governmental organisations, providing guidance to eligible pupils on the application and admission process and tracking the scholarship pupils throughout secondary school.
• Finally, as a Program Manager, you will ensure that all project trackers for individual and class level initiatives for preparing pupils for high stake exams are updated as well as Secondary school scholarship trackers.

What You Will Do

• Become an expert on the High Stake Exams - devour every exam and how it connects to the National Syllabus.
• Become an expert on High Stake Exam Preparedness: Conducting lesson observations in the high stake class, working with the Innovations team in running experiments aimed at improving pupils' achievement in high stake exams, working with the L & D team in professional development for teachers preparing pupils for high stake exams.
• Secondary School Transition and Scholarship program: Become an expert on the Secondary School Admissions process in assigned territory aligned to the National curriculum in place, Scouting for Secondary Scholarships and Tracking Scholarship pupils throughout Secondary School.
• Think “Beyond High Stake Exams”- how are we setting up ALL pupils for success beyond Primary.
• Seek Leverage - Identify and Develop plans for implementing the highest impact initiatives and programs that drive performance on High Stake Exams.
• Execute Well - Oversee the planning of large-scale programming for High-Stakes Assessments across territory assigned.
• Project manage the entire High Stake Exam lifecycle of Bridge pupils taking both external as well as internal High Stake exams, including but not limited to, high stake exam registration, secondary school selection, High Stake Exam preparedness, exam score projections and analysis and class promotions.
• Collaborate effectively with other Ekiti teams - Operations, People, Schools, Policy & Partnership
• Collaborate effectively with external partners.

What You Should Have

The Program Manager must be a data-driven individual with experience in High Stake Exams. You must be an expert in Secondary School Admissions who understands exceptional beyond High Stake Exams and can motivate and support pupils in excelling. Ideal candidates have worked in organizations with a proven track record of generating High Stakes Exams performance.

In addition, the Program Manager must:

• Be a self-starter and problem-solver.
• Be hard working and collaborative, with the tenacity to plow through challenges and an appreciation for teamwork toward achieving a shared vision.
• Be a fast learner and someone who is able to flourish in fast paced, dynamic, and sometimes ambiguous environments.
• Be both detailed and results-oriented, driven by the data that will allow us to know what is working and what isn’t working for kids.
• Have strong project management skills and excellent organizational skills, with keen attention to detail and ability to follow up systematically on a broad set of initiatives and decisions.
• Be an effective, articulate communicator who can represent Bridge to external audiences.
• Be humble and ready to “roll up your sleeves” to get things done.

Education and Qualification

• Bachelor’s Degree in a related field
• Minimum of three years of teaching experience with proven track record of achieving high
• academic outcomes with pupils on high-stakes assessment.
• Experience in a variety of International Contexts (particularly the ones in which Bridge operates) strongly preferred
• Previous management experience

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.