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TAG IC’s (TAGmyFuture) Pupose

• TAG IC’s agency business, which is branded TAGmyFuture, provides advice and guidance to prospective students in the West Africa region, although predominately in Ghana and Nigeria, who are seeking university level study abroad. Our objective is to guide these prospective students to enrolment on degree courses at our partner universities in the UK and Dubai, after enrolling in and completing the TAG Ghana Foundation Programme, or directly onto partner university degree courses where they qualify.
• The revenue stream from the agency business theme is crucial to TAG’s financial and strategic objectives. Revenue is expected to grow substantially in line with the initial five-year plan.

The Core Services Provided by TAGmyFuture include:

• Counselling and advice on university and course preference,
• University admission application,
• Visa advisory,
• Living in the UK/Dubai, and
• Student housing advice

Position Summary

• This position is the primary contact point with prospective students and he/she must have excellent communication skills and a professional demeanour.
• The incumbent will respond to enquires in a timely manner and will undertake regular follow up communications that will result in new student enrolments.
• He/she will provide advice to prospective students regarding university and course options, complete admissions applications, provide information on scholarship availability, advice on living in the UK or Dubai, and provide visa assistance.
• The incumbent must be able to achieve individual enrolment targets, as well as contribute to team targets.
• The position reports to the Director, and interacts daily with other team members.

Key Performance Indicators

• Achieving individual admissions and university placement targets as established and communicated quarterly.
• Demonstrably contributing to team admissions and university placement targets as established and communicated quarterly.
• Demonstrating diligence and timeliness with enquiry follow ups.

Duties and Responsibilities
The Advisor is responsible for and performs the following duties:

• Respond to enquires as they arise in a timely manner (measured in minutes)
• Provide prospective students with accurate information regarding university admissions, course options, fees, and scholarship availability.
• Council and advise prospective students on student visa requirements, travel arrangements, and accommodation.
• Complete applications for admission and assure all necessary documentation is complete and received in a timely way.
• Council prospective students to join the TAG Ghana Foundation Programme where it is required as a university admission requirement.
• Conduct yourself in a professional and ethical manner at all times.
• Assure accurate and complete data input into the CRM database.
• Keep up to date on all university course offerings and admissions requirements.
• Perform other tasks and duties as assigned from time-to-time

Qualifications / Skills

• The incumbent will be detail oriented, pro-active and responsive, and will have excellent communication and planning skills.
• The position requires a person who is self-directed and diligent, and can manage multiple priorities.

Additional Qualifications include:

• Minimum undergraduate degree completion
• Two years of experience in a similar role
• Proficient in using MS Office including Outlook, Word, Power Point, Excel and other such standard applications
• Excellent written and spoken English language skills

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Department: Recruitment & Admissions
Reports directly to: Line Manager, Recruitment & Admissions Office Manager

Job Summary / Purpose

• The position holder will be responsible for school engagement and Alumni Relations and to deliver high quality activities to attract students to Lancaster University Ghana.
• To maintain an accurate and update list of target high schools and plan and implement delivery of high-quality activities to attract students to Lancaster University Ghana through the provision of bespoke programmes and initiatives.
• In addition, the position holder will provide information, advice and guidance at High Schools and recruitment events to students, parents and key stakeholders.
• To maintain an updated alumni database, and develop, coordinate, promote, maintain and evaluate special events, programmes, and projects sponsored by the Alumni Relations Office, with a focus on engaging alumni through the common bonds of academic programme/department/year group.

Duties and Responsibilities
School Engagement:

• To liaise and network with Heads of High Schools, teachers and careers professionals to develop effective relationships to meet recruitment targets.
• Deliver high quality presentations about the University and other aspects of higher education both on and off campus.
• Play active role in the organisation and delivery of on and off-campus recruitment events, such as Open days, High School competitions, Business Cup Challenge, Parents Night, EMBA events, etc.
• Maintain an accurate database of target high schools which is analysed periodically and reviewed.
• Assist in the development of and produce relevant targeted recruitment publicity materials.
• Coordinate and communicate school visits, school fairs, graduation functions, etc.
• To collect, monitor and share data on the high school engagement activities, in particular play a key role in managing the department’s target high schools plan using available data.

Alumni Relations:

• Serve as the primary liaison between Lancaster University Ghana (LUG) and its alumni, providing support as needed to alumni looking to engage, support or give-back to LUG
• Lead alumni tracing and ensure accuracy of alumni information.
• Coordinate with faculty and staff in engaging alumni in academic activities, student engagement activity and advising of university leadership.
• Develops, sustains, and strengthens alumni chapters which focus is on establishing and maintaining connections through academic/degree programs.
• Plans, coordinates, and attends events, meetings, or other activities as requested by academic units. This may also include alumni and volunteer recognition banquets, receptions, homecoming, and reunions.
• Collaborates with other office staff on programs which engage alumni through multiple channels.
• Coordinates and tins volunteers who work on events, projects, and programs.

Communication:

• Assist in content planning and creation for alumni stories, working closely with the Marketing and PR department to highlight the growing impact of LUG’s alumni.
• Develop and maintaining the school’s online alumni social networks and driving up participation across all platforms
• Maintaining and keeping up to date the alumni page on the website
• Operating an alumni magazine/newsletter
• Support the Career Services Office in identifying and communicating opportunities for alumni career success, tracking and reporting graduate outcomes
• Coordinates and produces reports, proposals, and analyses for management, to include monthly budget to actual reviews of areas of programmatic responsibility, periodic reports to reflect relevant data gathering and analysis, and post-event reports and recommendations.
• Writing press releases relating to the school’s alumni activities for use across different media
• Corresponding with and managing requests and queries from alumni.

Data Management:

• Designing and implementing a strategy to re-establish contact with a significant proportion of the school’s alumni and record their data
• Producing an annual alumni survey to keep alumni data and records up to-date.
• Maintain, amend, and ensure the integrity of the school’s alumni records database.

Alumni Fundraising:

• Identify and communicate key opportunities for alumni to give back to Lancaster University and support university excellence through fundraising.
• Provide information to alumni donors on the impact of their giving and establish opportunities to recognize and celebrate them.
• Track and provide reports on alumni giving, ensuring that the potential of alumni giving is effectively leveraged in deepening the excellence of the University.

Recruitment / Lead generation:

• Assists in organizing the university’s corporate events & recruitment events.
• Assists in student’s recruitment and its activities
• Arranging networking event
• Communicating with university departments and local businesses to arrange benefits packages for alumni members.

Support to Recruitment and Marketing Department:

• Assists in the design and/or production of marketing materials and managing the stock of collaterals
• Represents the university at appropriate recruitment and promotional events.
• Participates in all LUG events, student orientations, meetings workshops and graduations.

Other Duties:

• Performs any other duties that may be assigned from time to time.
• Organise regular feedback sessions with students
• Assists in school visits, career expos, graduation functions, educational fairs, open days, networking events and exhibitions

Reporting Requirements:

• Weekly updates and reports with Line Manager(s).
• Submit monthly work plan.
• Submit minutes and status reports of meetings within 24 hours.
• Submit minutes, status report and briefs on school engagement and business developments opportunities.

Key Performance Indicators (KPI’s) / Performance Assessment Criteria
Your performance as School Engagement & Alumni Relations Officer will be assessed in consideration of the following benchmarks:

• Your contributions to the overall Student Recruitment, Marketing and Business Development target.
• Achievement of individual targets for the period.
• Evidence of continuous improvement on School Engagement & Business Development processes and procedures.
• Execution of assigned duties within timelines, while ensuring quality standards are maintained at all times.
• Development of good relationships within and outside the team, and positive feedback from colleagues and other stakeholders.

Relationships
Internal:

• CEO
• Provost
• Deputy Provost
• Marketing & PR Manager
• Recruitment & Admissions Manager
• HR & Administration Manager
• CFO
• Marketing, Student Recruitment & BD teams
• Recruitment team in Nigeria Office
• Student Affairs department
• Registry department
• All other staff.
• Students.

External:

• Applicants to LUG’s Foundation, Undergraduate and Postgraduate programmes
• TAG Partners
• Parents / guardians of potential students
• Potential students
• Heads of Schools
• School Counsellors
• Private Educators Association in Nigeria
• Other universities and educational organisations
• International schools
• Suppliers/Vendors
• LU Recruitment and Marketing teams
• TAG Nigeria Team
• TAG-ME Marketing Team
• Recruitment agents
• General public
• Accreditations bodies.
• Potential stakeholders.

Required Competencies
Educational/Academic Qualifications:

• Bachelor’s Degree or equivalent qualification in Business Administration, Marketing, Marketing Communications, Public Relations, Social Sciences or in a related discipline.
• A minimum of 3 years work experience.

Technical:

• Skill in the use of personal computers and related software applications.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to lead and train staff and/or students.
• Ability to plan, organize, and facilitate a range of special events.
• Ability to design and write promotional material.
• Ability to plan and implement promotional programmes.
• Ability to recruit, train and motivate volunteers.
• Ability to develop, prepare, and deliver effective education programs, seminars and workshops relating to Alumni Relations.
• Ability to develop alumni chapters.
• Strong database management skills and ability to produce detailed reports
• Proven ability to develop relationships and partnership opportunities with high school counsellors, academics, students and other external partners.
• Significant knowledge and working experience in School Engagement, Marketing, Sales, Marketing Communications and Public Relations.
• Proven ability to take the initiative to develop new contacts and manage large client portfolio.
• Good understanding of Higher Education Institution needs and respond to them.
• Significant knowledge in product development and emerging market trends.
• Knowledge in proposal writing and strategy development.
• Strong report writing, facilitation, presentation skills required.
• Project Management skills.

Planning and Organizing Skills required:

• Experience of planning, prioritizing and organizing work on daily, weekly and monthly basis, individually and as part of a team, while ensuring the effective use of resources and delivering to tight deadlines.
• Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
• Good project management skills.

Communication Skills Required:

• Excellent written and oral communication and negotiation skills.
• Excellent influencing skills and the ability to communicate with credibility, tact and diplomacy internally and externally.
• Good report writing skills.
• Excellent presentation skills.

Initiative and Problem-Solving Skills Required:

• Experience of using initiative and creativity to resolve problems, that may be predictable but not routine, identifying practical and suitable solutions.
• Problem-solving skill.
• Conflict resolution skills.

IT Skills Required:

• Strong IT skills with proficiency in MS Office suites, Moodle, SharePoint.
• Proficient in internet use.

Personality/Behaviour/Attitude:

• Person with high integrity.
• Ability to pay attention to detail.
• Demonstrable positive attitude toward work.
• Ability to guard confidentiality of process and information.
• Ability to multitask and stay focused.
• Ability to work with deadlines.
• Proactive, assertive and innovative professional.
• Result-oriented professional and self-motivated.
• Critical thinker and good team player.
• Ability to manage and work well with staff members at all levels within the university.
• Ability to manage delicate and/or sensitive matters with tact and diplomacy.
• Commitment and understanding of equal opportunities within diverse and multicultural environment.