Jobs at Tempkers Limited

Responsibilities

• Client Relationship Management: Building and maintaining strong relationships with clients, and providing excellent customer service.
• Account Management: Opening, serve demand noticies, champion permises insepection andissue certicicates.
• Transaction Processing: Make presentations, administer and process all types of recovery actions, Negotations, Follow upaccurately and efficiently.
• Compliance and Risk Management: Ensuring all transactions and operations comply with regulations and internal policies to minimize risk.
• Data management: Maintain ad update records within appropraite database relating to billings and revenue collections
• Problem Solving: Addressing and resolving customer inquiries, complaints, and account-related issues in a timely and professional manner.
• Sales and Business Development: Identifying opportunities to recover and services to existing clients, and potentially generating new business through referrals and networking.
• Reporting and Documentation: Maintaining accurate records of all transactions, preparing reports, and contributing to the overall reporting of the organisation.
• Collaboration: Working closely with other departments within the organsiation to ensure seamless service delivery.
• Continuous Learning: Staying up-to-date on LGA regulations ad bylaws.

Criteria

• Pervious experience as an account officer or relationship management officer in a Commercial bank or MFB is a plus
• Previous experience as a Marketing officer or sales canvaser or sales merchandiser in an FMCG company is a plus.

Skills and Qualifications:

• Strong Communication and Interpersonal Skills: Ability to effectively communicate with clients and colleagues, build rapport, and handle sensitive financial information.
• Analytical and Problem-Solving Skills: Ability to analyzedata, identify issues, and develop effective solutions.
• Attention to Detail: Accuracy and thoroughness in processing transactions, maintaining records, and preparing reports.
• Customer Service Orientation: A commitment to providing excellent service and building long-term relationships with clients.
• Knowledge of LGA Regulations and Byelaws: Understanding of banking regulations, financial products, and services.
• Proficiency in Relevant Software: Experience with data managementsoftware, accounting systems, and Microsoft Office Suite.
• Ability to Work Under Pressure: Handling multiple tasks, meeting deadlines, and dealing with demanding clients.
• Teamwork and Collaboration: Working effectively with others to achieve common goals.

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Duties

• Supervising and managing administrative staff: This includes hiring, training, performance evaluations, and addressing employee issues.
• Overseeing daily support activities: Ensuring smooth workflows and efficient task completion across various administrative functions.
• Developing and implementing administrative procedures: Creating and updating policies and procedures to enhance productivity and efficiency.
• Managing office resources: Overseeing the procurement of office supplies, equipment, and managing budgets.
• Managing facilities: Ensuring proper maintenance of the office environment, including equipment and space allocation.
• Coordinating communication and information flow: Facilitating effective communication within the organization and with external stakeholders.
• Supporting other departments: Collaborating with various departments to provide necessary administrative support.
• Ensuring compliance: Implementing and maintaining policies and procedures that adhere to legal and regulatory requirements.
• Identifying areas for improvement: Analyzing administrative processes and implementing solutions to enhance efficiency and effectiveness.
• Managing daily, weekly and onthly reports of field officers
• Join HR and management team for quarterly and annual appraisals
• coordinating activities of field officers, keep track of their results and making recommendations

Skills and Qualifications

• Strong leadership and management skills: Ability to motivate and guide a team, delegate tasks, and resolve conflicts.
• Excellent organizational and time management skills:Ability to prioritize tasks, manage deadlines, and maintain a high level of organization.
• Strong communication and interpersonal skills: Ability to communicate effectively with staff at all levels and build strong relationships.
• Proficiency in relevant software and technology: Familiarity with office management software, databases, and other relevant tools.
• Problem-solving and analytical skills: Ability to identify issues, analyze data, and implement effective solutions.
• Knowledge of relevant regulations and compliance requirements: Understanding of legal and regulatory frameworks related to office management and administration.

Criteria:

• previous exprience in similar role, and operations in an MFB, FMCG is a plus