Latest Jobs at Equinix Nigeria

Job Summary

• The Access Network Planning Engineer will oversee the design of Access network using various transmission media, ensuring cost effective solutions and innovative approach to network planning. The Access Network planning Engineer will be responsible for the followings:

Responsibilities

• Co-ordination of site/TSS surveys for PoPs, MW links, equipment cabinets and tower deployment.
• Generate detailed microwave link engineering document using Pathloss & other planning tools to meet set KPI’s.
• Overall project planning, delivering, and updating on Project milestones through out project.   
• Ensure that accurate scope of work is issued to contractors to aid quick project delivery.
• Provide support as required on last mile connections, involving MW radios and GPON.
• Keep inventory/database of all deployed MW Radios & GPON links in the network.
• Ensure strict regulatory compliance in the use of assigned frequency Channels and bands both in the licensed and unlicensed Frequency spectrums.
• Prepare biannual deployed MW Radio links database to be submitted to the regulator (NCC) on agreed due dates. 
• Provide the required support to escalated issues from field support team.
• Carry out frequency interference checks with Spectrum Analyser as at when required.
• Review and validate BoM share by OEMs to ensure conformity to RFP ‘s.
• Work periodical with technical sale/ Pricing to conduct PoP profitability Analysis.
• Optimize Access network links from time to time for operational efficiency.

Qualifications/Skills

• A bachelor’s degree or Equivalent in Electrical Engineering/Computer Science or related discipline.
• At least 1-3 years post NYSC related experience
• Ability to interpret topography, network design maps and CAD Designs
• Knowledge of Microwave Radios, GPON Technology and fibre optic transmission networks.
• Good oral and written communication skills
• Good Time management skills
• Ability to work under minimal supervision.
• May be required to travel out of station on a very short notice.
• Demonstrate understanding of telecommunication industry standards (ITU-T, ITU-R ANSI/ETSI etc)

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Job Summary

• The Managed Service NOC Supervisor will be responsible for managing relationships with functional stakeholders. The ideal candidate will be required to monitor and manage key performance metrics, and also support a culture of innovation, excellence & collaboration. He/She will manage on-staff NOC technicians and engineers; this includes recruitment, supervision, scheduling, mentoring & development and evaluation.

Responsibilities

• Supervise Managed Service Desk and South-South network 24-hours per day and 7 days a week
• Lead the detection, logging, and resolution of network and customer issues, acting as the primary escalation point for major incidents
• Ensure that network alerts, equipment faults are responded to, diagnosed and resolved within specified timelines
• Ensure proper organizational attention to the problem, escalation or corrective action
• Answer all customer related telephone calls within defined timelines
• Ensure weekly/monthly/ad hoc backhaul reports, customer reports on remote hand requests, call out tickets and backhaul performance events are prepared and delivered within specified timelines, whilst tracking escalations and other key performance indicators
• Coordinate performance of maintenance routine services as and when requested by the customer in conjunction with required teams
• Ensure customer access requests: MCLS and ILA sites are treated within specified timelines
• Ensure receipt and response to call out tickets from customer NOC within specified timelines
• Interface with internal/external customers on operational issues and related customer events, using the company's standard operating procedures
• Track remote hands request with tickets and ensure they are updated accurately.
• Develop, maintain, and enforce standard operating procedures (SOPs) for incident management
• Ensure to provide all reasonable assistance to Customer NOC, including to provide appropriate data to Customer NOC for the generation of System NOC reports, Root Cause Analysis and lessons learned
• Maintain and ensure full compliance with all processes and procedures
• Supervise, train, and mentor NOC technicians and engineers, including managing shifts and performance evaluations
• Ensure the provision of feedback to Head of GNOC on the status of network events
• Undertake in any other ad hoc activity as assigned by Head of GNOC

Qualifications

• Bsc or HND Engineering degree
• At least 8+ years of relevant experience
• Technical & Professional proficiency (Operation and Maintenance field), preferably for a large ISP, ASP, web hosting facility, data center or telecommunications company
• Experience in submarine, DWDM transmission system, Metro Ethernet optics connectivity with specific experience providing operational support in a fast-paced NOC
• Research and writing skills
• Leadership and self- management skills
• Relationship Management
• Strong analytical and communication skills
• Problem resolution skills with a flexible approach to problem solving
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes
• Ability to assess and prioritize faults and respond or escalate accordingly
• Capable of multi-tasking, good time management and prioritization of workload
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge
• Good technical documentation skills
• Proficiency in MS Office and related AI tools for operations enhancement