AddressWalter Carrington Crescent, Victoria Island, Lagos Nigeria
About Stanbic IBTC
Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard... read more Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria.
We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney.
We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers.
Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments.
We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.
Job Description
The main job purpose of the Client Communication Agent is to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channel
To contribute to the growth in revenue via existing/new to bank sales as well as assets and liabilities.
Qualifications
Type of Qualification: First Degree
Field of Study: Any fie
Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
Achieving the financial Targets specifically like growing Balance Sheet
To provide legal, regulatory, and transactional advice and support to the Investment Banking (IB), Client Coverage, Global Markets (GM) and Transaction Banking Business areas of Stanbic IBTC Bank PLC
To provide second‑level support for resolving customer card‑related issues across credit, debit, and prepaid cards. The role interfaces with multiple card systems, payment processors, authorizatio
To provide administrative, analytical, and operational support for the Bank’s card product portfolio (Debit, Credit, Prepaid, Virtual). The Officer, Card Solutions assists in the execution of pr
To implement and drive the Agency Banking business plan in and around assigned geographical location and region whilst monitoring and maintaining the Agent and or client experience and growing the dis
Description
The Supervisor, Card Experience is responsible for overseeing day-to-day card related customer support and operations, ensuring seamless delivery of debit, credit and prepaid card se
To lead and manage the Card Support team responsible for resolving all card‑related issues across the card lifecycle (issuance, activation, usage, disputes, renewal, closure). The role ensures effic
To contribute to the growth in revenue via existing/new to bank sales as well as assets and liabilities.
Type of Qualification: First Degree
Field of Study: Any field
Experience Re
JOB PURPOSE
To drive the end-to-end strategy, development, commercialization, and lifecycle management of the Bank’s card products and solutions (Debit, Credit, Prepaid, Virtual). The role is
The Manager, Card Experience Department is responsible for end-to-end ownership of service support for customer experience across debit, credit and prepaid card products. This role ensures seamless ca
Research, analyse and understand individual clients in terms of business model, strategic levers, business drivers and financial metrics.
Contribute towards coordinating the client service team (
The Enterprise architect will be responsible for linking the business mission, strategy, and processes of the bank to the Information Technology strategy; documents and monitors this using multiple ar
To lead and manage the end-to-end lifecycle of Enterprise Transformational Programs—including Salesforce, RPA, Artificial Intelligence, and Document Management Systems (DMS). The role ensures th
Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization. The organization is running a recruitment exercise for Relationship Managers
A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least
Trade Specialist (Structured Trade & Commodity Finance) to harness and maximize existing and new business opportunities for Trade Finance in the Business and commercial Banking space for the count
