First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank ha... read mores international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
The Bank has been named "The Best Bank Brand in Nigeria” four times in a row - 2011, 2012, 2013, 2014 - by the globally renowned "The Banker Magazine” of the Financial Times Group; and "Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision "To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate "gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.
DUTIES AND RESPONSIBILITIES.
Actively supporting the team’s client retention strategies by providing excellent service to customers.
Serve as the primary daily service contact for the cl
DUTIES AND RESPONSIBILITIES.
Actively supporting the team’s client retention strategies by providing excellent service to customers.
Serve as the primary daily service contact for the cl
DUTIES AND RESPONSIBILITIES.
Actively supporting the team’s client retention strategies by providing excellent service to customers.
Serve as the primary daily service contact for the cl
DUTIES AND RESPONSIBILITIES
Provide visionary leadership and strategic direction to the team, ensuring the achievement of business targets including deposit growth, risk asset creation, fee inco
DUTIES AND RESPONSIBILITIES
Provide visionary leadership and strategic direction to the team, ensuring the achievement of business targets including deposit growth, risk asset creation, fee inco
Required Qualifications & Experience:
A bachelor’s or master’s degree in Business, Marketing, or a related discipline.
A minimum of 8 years of progressive experience in busines
Required Qualifications & Experience:
A bachelor's or master's degree in business, Computer Science, Engineering, or a related field. An MBA is a significant advantage.
A minimum o
DUTIES & RESPONSIBILITIES
Interpret and implement CBN Consumer Protection Framework, FCCPC regulations, BOFIA provisions, and other applicable directives for proper management of custo
DUTIES & RESPONSIBILITIES
Define and operationalize an integrated CX performance framework incorporating metrics such as NPS, CSAT, CES, BICSS, Complaint Resolution SLA, and Service TATs.
DUTIES & RESPONSIBILITIES
Working closely with Head CX engagement and strategy to curate corporate and internal communications, stay responsible for managing and executing high-impact, bank-
DUTIES & RESPONSIBILITIES
Develop and maintain platforms and processes for crafting messages, scripts, and presentations tailored to senior leadership.
Translate complex information into c
DUTIES & RESPONSIBILITIES
Participate in assurance reviews of products, services, customer journeys, and delivery channels.
Support assessments against CBN Consumer Protection Framework pi
DUTIES & RESPONSIBILITIES
Lead the design, mapping, and implementation of seamless customer journeys across all segments and touchpoints.
Collaborate with stakeholders, including the CTO a
DUTIES & RESPONSIBILITIES
Execute service audits and spot checks across branches within assigned region (Head Office, North, or South) — measuring against enterprise CX standards.
Tr
Duties & Responsibilities.
Manage customers’ accounts effectively and ensure excellent service delivery while maintaining synergy with all relevant support and strategic business units
Responsible for processing and delivery of all Form A and Invisible Products and Services (CCI, PTA, BTA, ESTACODE, Vendor and Dividend Payments and Remittances, CCI and Profit Repatriation, and al
