Expertflow - Since 2007, our mission is to deliver and maintain turn-key callcenters and voice portal infrastructure software in the Middle East and Africa to local Enterprise clients, such as banks, service providers and utility companies.
We have been awarded the C[...] Date Posted: 21 Oct 2016
Locate Expertflow address - Suite 30 Block A3, Sura Complex, Lagos Island, Lagos, Nigeria on Google map
Since 2007, our mission is to develop and deploy customer care software to retail banks, mobile operators and utility companies. Cisco named us their Customer Collaboration partner of 2014 for Europe, Middle East, Africa and Russia. Our team serves our clients out of offices in Switzerland, Egypt, Pakistan, Morocco, Nigeria and Kenya.
We are passionate about enabling our clients to provide excellent customer care at lower costs:
Better planning with Workforce management, Reporting and Business Intelligence.
Cost reduction with increased self service, CRMintegrations, speaker authentication, to reduce the average handling time, thereby, reducing costs.
Increase customer satisfaction with Quality Management and Post Collaboration Survey.
We distribute our Customer Collaboration software on a worldwide basis through Cisco UC partners.
We serve our clients through local systems integrators in order to complete high-level skills with local presence. We design, implement, maintain and operate the technical callcenter infrastructure, and provide project management for callcenter projects.
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