Zonal Manager (Agent Banking Business) at PalmPay

Job Summary: 

As a Zonal Manager in the Agent Banking Business, you will be responsible for overseeing and driving the growth and performance of agent banking operations within your designated zone. You will lead a team of Regional Managers and State coordinators and collaborate with internal stakeholders to ensure effective agent & aggregator onboarding, network expansion, and customer acquisition. The ideal candidate should possess strong leadership skills, a deep understanding of the financial services industry, and experience in agent banking or branch management.

Responsibilities:

• Lead and manage the agent banking network within the assigned zone, including aggregators, agents, and their performance.
• Establish and maintain strong relationships with aggregators, ensuring their effective participation in the agent banking program and driving their engagement.
• Monitor aggregator and agent performance, track key performance indicators (KPIs), and implement strategies to drive business growth and enhance operational efficiency.
• Collaborate with internal teams, such as Sales, Operations, Marketing, and Risk, to develop and execute strategies for network expansion, customer acquisition, and revenue optimization.
• Provide guidance, training, and support to aggregators and agents to ensure compliance with regulatory guidelines, operational processes, and service quality standards.
• Conduct regular performance reviews, provide feedback, and implement performance improvement plans as necessary.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for product enhancement, service innovation, and network expansion.
• Ensure timely and accurate reporting of zonal and regional performance, including agent acquisition, transaction volumes, revenue generation, and customer satisfaction.
• Stay updated with industry developments, regulatory changes, and best practices in the agent banking space.
• Collaborate with the central management team to contribute to the development of overall business strategies, policies, and guidelines.

Requirements:

• Proven experience in managing teams and partnerships in the financial services or banking industry, with a focus on agent banking or mobile financial services.
• Strong understanding of the agent banking ecosystem, including aggregators, agents, and mobile money platforms.
• Excellent leadership and team management skills, with the ability to motivate and develop teams to achieve targets and drive performance.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and implement effective strategies.
• Excellent communication, negotiation, and interpersonal skills to establish and maintain relationships with aggregators, agents, and internal stakeholders.
• Knowledge of regulatory requirements, compliance guidelines, and industry best practices related to agent banking operations.
• Willingness to travel within the assigned zone as needed.