Zoho IT Service Delivery Associate at Tropic Dreams

Job Summary

• We are looking for a Zoho IT Service Delivery Associate to be responsible for implementing cloud software used to run business operations, providing technical support, implementing best practices, ensuring IT policies are adhered to and training employees on how to use the software system.
• In order to be successful in this role, you will need to have an eagerness to learn the inner workings of the software, understand the rudiments of IT support, the motivations of the various users, have good communication and interpersonal skills. Previous experience in an IT administrator role is an advantage.

Responsibilities

• Manage a help desk (Zoho IT Support services)
• Ensure that team members are familiar with IT service delivery processes and best practices. Offering training as necessary.
• Maintain the map of business processes to services
• Assist with integration of cloud services (Zoho)
• Implement mechanisms to keep downward pressure on spending such as turning of development resources (where unused out of business hours) and limiting subscriptions to those who need it for their role
• Manage end-user adds, edits, and deletes to subscription services through a central directory
• Manage the on-boarding and exiting of staff in terms of cloud service subscriptions
• Run compliance reports on cloud services users and usage
• Service catalogue ownership and control

Requirements

• Bachelor's Degree in Computer Science or other IT related field
• 1-3 years of experience in Zoho Implementation.
• Hands-on experience with Zoho implementation.
• Strong project management skills, able to manage complex projects with many moving pieces, use Zoho capabilities and agile processes for project management, oversee task completion.
• Attention to detail.
• Data analysis and reporting skills both within and outside of the Zoho platform.
• Own a computer and smartphone
• Have moderate IT technical skills and knowledge of server management and cloud services
• Strong ability to learn on the job
• A commitment to excellent customer service.