Workshop Manager at Human Edge Consulting

OVerview of Job

• The Workshop Manager is responsible for overseeing the daily operations of the workshop, ensuring the efficient maintenance, repair, and servicing of company and client vehicles.
• The role involves managing a team of technicians, ensuring adherence to safety and quality standards, optimizing turnaround time, and maintaining cost efficiency.
• The Workshop Manager plays a key role in ensuring fleet reliability and uptime in line with KK Leasing’s service excellence and operational standards.

Roles and Responsibilities
Workshop Operations Management:

• Plan, coordinate, and supervise all workshop activities, including vehicle diagnostics, repairs, and preventive maintenance.
• Ensure timely turnaround of vehicles to minimize downtime and maintain Service Level Agreements (SLAs).
• Establish, implement, and enforce Standard Operating Procedures (SOPs) for all workshop operations.
• Oversee workshop setup and equipping, ensuring adequate tools, workspace organization, and compliance with technical standards.
• Manage towing, rescue, and vehicle recovery operations as required to support fleet operations.
• Monitor workshop tools, equipment, and infrastructure to ensure proper usage, calibration, and maintenance.

Technical Competence, Projects & Development:

• Evaluate the technical competence of workshop staff and the overall workshop capacity to meet operational standards.
• Identify training and development needs, organize workshops, and ensure continuous skill enhancement of technicians and mechanics.
• Oversee technical projects such as vehicle overhauling, refurbishments, and modification works.
• Support research and development on green mobility technologies (EVs, hybrids, and alternative fuels) and assess technical requirements for adoption.
• Participate in asset disposal and acquisition processes, providing technical insights to guide cost-effective decisions.

Maintenance Planning & Quality Control:

• Develop and oversee preventive and predictive maintenance schedules for all company-owned and leased vehicles.
• Conduct routine inspections to ensure maintenance standards, repair quality, and compliance with manufacturer guidelines.
• Implement workshop efficiency initiatives — return  job policy, warranty management, and cost reduction strategies.
• Ensure proper documentation of maintenance activities, parts replacements, and complete service history for each vehicle.

Cost & Resource Management:

• Monitor and control workshop expenses to ensure cost efficiency and budget adherence.
• Manage cost-saving initiatives such as reuse, reconditioning, scrap management, and negotiation with vendors.
• Review and approve requisitions within budget limits while maintaining operational effectiveness.
• Oversee vendor, supplier, and external workshop sourcing, evaluation, and onboarding processes.
• Supervise customer invoicing, man-hour billing, and productivity tracking to ensure accurate cost recovery and accountability.

Inventory & Asset Management

• Track spare parts usage and manage inventory to maintain optimal stock levels and lead times.
• Conduct regular stock counts, reconciliations, and scrap analysis to ensure inventory accuracy.
• Establish reorder levels and maintain adequate lead-time analysis to prevent stockouts or overstocking.
• Ensure proper documentation and accountability for all spare parts, consumables, and tools.

Safety, Health, Environment & Quality (HSEQ):

• Serve as the HSEQ Champion for the workshop, ensuring full compliance with company and regulatory safety standards.
• Implement Permit to Work, Job Hazard Analysis, and Work Order Management procedures.
• Conduct regular safety briefings, enforce the use of Personal Protective Equipment (PPE), and promote a safety-first culture.
• Ensure all vehicles and operations meet statutory, environmental, and technical compliance before deployment.

Leadership, Workforce Planning & Culture:

• Supervise, mentor, and provide technical guidance to workshop personnel and support staff.
• Conduct regular performance reviews, identify training needs, and recommend capacity-building interventions.
• Drive effective workforce planning and ensure business continuity through 24-hour operational support strategies.
• Foster a culture of teamwork, accountability, innovation, and continuous improvement.
• Play an active role in onboarding and induction of new technical employees.

Reporting & Continuous Improvement:

• Prepare and submit weekly and monthly reports on workshop activities, maintenance costs, vehicle availability, and productivity.
• Analyze operational data to identify recurring issues, root causes, and opportunities for improvement.
• Champion continuous improvement initiatives to enhance service quality, operational efficiency, and cost performance.
• Develop KPIs and dashboards to track workshop productivity, staff efficiency, and vehicle performance trends.

Key Requirements

•  Education: Bachelor’s Degree or HND in Mechanical Engineering, Automotive Technology, or a related field.
•  Work Experience: Minimum of 5–8 years relevant experience in vehicle maintenance or fleet workshop management, preferably within the leasing, logistics, or transportation sector.

Other Requirements:

• Proven experience in managing technical teams and workshop operations.
• Strong knowledge of diagnostics, repair standards, and maintenance best practices for vehicles.
• Proficiency in MS Office and maintenance management software (e.g., Fleetio, AutoFluent, or equivalent).