Workshop Business Manager at RYNO Nigeria

JOB DESCRIPTION

At RYNO Auto, we are committed to providing exceptional automotive repair and maintenance services. Our team of skilled professionals is dedicated to ensuring the highest levels of customer satisfaction. We are currently seeking an experienced and dynamic Business Manager to lead our workshop operations and drive business growth.

YOU'LL GET TO

• Oversee the day-to-day operations of the auto workshop, ensuring efficiency and productivity.
• Manage and motivate a team of technicians, service advisors, and support staff; conduct regular performance reviews and provide training and development opportunities.
• Ensure a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints promptly and professionally.
• Develop and manage the workshop budget, monitor expenses, and ensure profitability; analyze financial performance and implement cost-saving measures.
• Identify areas for improvement and implement best practices to enhance workshop efficiency and service quality.
• Oversee the procurement and inventory of parts and supplies, ensuring availability and minimizing downtime.
• Ensure all repairs and services meet the highest quality standards; implement and maintain quality control procedures.
• Ensure the workshop complies with all safety regulations and standards; promote a culture of safety among staff.
• Identify and pursue opportunities for business growth, including new services, marketing strategies, and customer acquisition.
• Prepare and present regular reports on workshop performance, financials, and other key metrics to senior management.

WHO WE ARE LOOKING FOR

• 5 years+ experience as a Business Manager, Service Manager, or similar role in the automotive industry.
• Relevant certifications or training in automotive management (preferred).
• Strong knowledge of automotive repair and maintenance processes and procedures.
• Strong knowledge of automotive systems, repair processes, and quality control standards.
• Excellent leadership and team management skills.
• Strong customer service and communication skills.
• Solid understanding of financial management and budgeting.
• Ability to analyze data and make informed business decisions.
• Strong organizational and multitasking skills.
• Valid driver’s license and clean driving record.

WHAT WE OFFER

•  Competitive salary and benefits.
•  Opportunities for professional growth and development.
•  A supportive and collaborative work environment.

Location: 2, CMD Road, Magodo, Lagos.