Workshop Business Manager at RYNO Nigeria

Job Description

• We are currently seeking an experienced and dynamic Business Manager to lead our workshop operations and drive business growth.

Responsibilities

• Oversee the day-to-day operations of the auto workshop, ensuring efficiency and productivity.
• Manage and motivate a team of technicians, service advisors, and support staff; conduct regular performance reviews and provide training and development opportunities.
• Ensure a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints promptly and professionally.
• Develop and manage the workshop budget, monitor expenses, and ensure profitability; analyze financial performance and implement cost-saving measures.
• Identify areas for improvement and implement best practices to enhance workshop efficiency and service quality.
• Oversee the procurement and inventory of parts and supplies, ensuring availability and minimizing downtime.
• Ensure all repairs and services meet the highest quality standards; implement and maintain quality control procedures.
• Ensure the workshop complies with all safety regulations and standards; promote a culture of safety among staff.
• Identify and pursue opportunities for business growth, including new services, marketing strategies, and customer acquisition.
• Prepare and present regular reports on workshop performance, financials, and other key metrics to senior management.

Requirements

• Candidates should possess an OND, HND, Bachelor
• 5 years+ experience as a Business Manager, Service Manager, or similar role in the automotive industry.
• Relevant certifications or training in automotive management (preferred).
• Strong knowledge of automotive repair and maintenance processes and procedures.
• Strong knowledge of automotive systems, repair processes, and quality control standards.
• Excellent leadership and team management skills.
• Strong customer service and communication skills.
• Solid understanding of financial management and budgeting.
• Ability to analyze data and make informed business decisions.
• Strong organizational and multitasking skills.
• Valid driver’s license and clean driving record.

What We Offer

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.