Wellness Engineer at Black Pelican Limited

Role Summary

• The role shall contribute towards the overall success of the BPL Wellness by performing all activities related to loading, installing, delivering and maintenance of BPL Wellness products to or for its customers.

Responsibilities

• Handle all assigned installation and setup of equipment for clients following products blueprint and instructions.
• Scope installation areas to determine most appropriate use of space for installation. Suggesting modifications, when necessary, to enhance the usability of devices.
• Perform periodic inspecting of previously installed equipment either based on after-service agreements or as required by customers and assigned by Manager.
• Diagnose issues related to equipment when required by clients.
• Perform routine or requested maintenance on fitness equipment for clients wherever the equipment.
• Advise clients on appropriate maintenance procedures, as instructed and approved by Manager.
• Attend all training and capacity development initiatives assigned by the organization.
• Communicate with the sales team to establish all delivery and assembly requirements, including which equipment is involved and what timing requirements must be met.
• Assist Team Lead as required in communicating with the customer to analyze the logistics of the delivery/installation and to schedule a time that is satisfactory to the customer.
• Assist Team Lead as required in determining what tools, and vehicles will be required to perform the delivery/installation and in scheduling them appropriately, including reserving and coordinating the pickup trucks when necessary.
• Deliver exceptional customer service during client interactions.
• Prepare and effectively complete all necessary paperwork and reports as associated with assigned tasks.
• Follow all BPL code of ethics and compliance rules.
• Carry out physical checks of all received products, confirming correctness with details of the original purchase order and other (shipping) documentation as well as the absence of damaged goods.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields.
• 2 - 4 years work experience.