Website Sales Representative (Online Store Sales Representative) at Tempkers Limited

Job Description

• We are looking for a dynamic and results-driven Website Sales Representative to join our client's team of sales expert in the beauty industry
• As a Website Sales Representative, you will play a key role in driving online sales and providing exceptional customer service to the valued online customers
• Your primary focus will be on promoting the products, assisting customers with their purchases, and ensuring a seamless online shopping experience.
• This position is crucial in maximizing the online store's revenue and customer satisfaction.

Responsibilities

Online Sales and Customer Service:

• Proactively engage with online customers through various channels, including live chat, email, and phone, to understand their needs and guide them towards making purchases.
• Provide accurate and detailed product information, including features, benefits, and usage instructions, to assist customers in their decision-making process.
• Offer personalized product recommendations based on customers' preferences, needs, and purchase history.
• Handle customer inquiries, complaints, and returns in a professional and timely manner, ensuring high levels of customer satisfaction.
• Process online orders, ensuring accuracy and timely delivery.

Promoting and Upselling:

• Implement effective sales strategies to drive online sales and meet individual and team targets.
• Proactively promote new products, special offers, and promotions to encourage customer engagement and increase sales.
• Identify opportunities for upselling and cross-selling, maximizing the value of each customer interaction.

Product Knowledge and Merchandising:

• Stay up-to-date with the latest beauty trends, product launches, and industry knowledge to provide accurate information and make informed recommendations.
• Collaborate with the marketing team to ensure accurate and compelling product descriptions, images, and pricing on the website.
• Assist in merchandising efforts, including organizing product categories, creating product bundles, and optimizing product placement for increased visibility and sales.

Customer Feedback and Market Insights:

• Actively collect and report customer feedback, suggestions, and concerns to the appropriate teams, contributing to continuous improvement efforts.
• Stay informed about market trends, competitors, and customer preferences, providing valuable insights to the marketing and product development teams.

Qualifications

• Proven experience in sales or customer service, preferably in an online retail environment. Experience in the beauty industry is a plus.
• Strong sales and negotiation skills with a proven track record of meeting or exceeding sales targets.
• Excellent verbal and written communication skills with a customer-centric approach.
• Strong knowledge and passion for beauty products, trends, and the latest industry developments.
• Familiarity with online shopping platforms and customer management systems.
• Ability to multitask, prioritize, and work in a fast-paced, dynamic environment.
• Excellent problem-solving skills and the ability to handle customer concerns effectively.
• Attention to detail and accuracy in order processing and data entry.
• Proficiency in using Microsoft Office Suite (Word, Excel) and online communication tools.
• Flexibility to work evenings, weekends, and holidays as required in an e-commerce environment.