Web Systems Analyst at Gigasec Services Limited

About the job

• This role requires an intermediate individual who is skilled in web development and also want to be capable of providing technical support and assistance to end-users. The dual-function staff member will be trained to play a crucial role in building and maintaining web applications and ensuring that users have the necessary support when facing technical issues..

Responsibilities

Web Applications Development:

• Design, develop, and maintain web applications, websites, and related systems.
• Collaborate with stakeholders to gather and analyze requirements for web development projects.
• Write clean and efficient code using programming languages and frameworks (e.g., HTML5, CSS, Bootstrap, JavaScript, PHP, Python, RestAPI, NodeJS, MySQL, etc is an added advantage).
• Ensure web applications are responsive, user-friendly, and secure.
• Test and debug web applications to identify and resolve issues.
• Keep up-to-date with industry trends and best practices in web development.

Help Desk Support:

• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Respond to help desk tickets, emails, and phone calls in a timely and professional manner.
• Assist users with password resets, account setup, and access issues.
• Diagnose and resolve technical problems, escalating complex issues to higher-level support if necessary.
• Educate end-users on software and system usage.
• Maintain documentation of common issues and resolutions for future reference.
• Participate in on-call support as needed to address urgent technical issues.

System Maintenance:

• Monitor and maintain web servers, databases, and other infrastructure related to web applications.
• Implement security updates, patches, and backups to ensure system reliability and data integrity.
• Perform routine maintenance tasks to optimize web application performance.

Communication and Training:

• Communicate effectively with end-users, explaining technical concepts in non-technical language.
• Conduct training sessions or create user guides to empower end-users to resolve common issues independently.

Qualifications

• Bachelor's degree in Science / Engineering, or IT, or a related field (or equivalent experience).
• Proficiency in web development technologies and programming languages.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize tasks effectively.
• Interest in learning new technologies