Warehouse Officer at You Centred Consulting

Job Brief

• To ensure efficient and effective storage and delivery of all company products to the company’s end users i.e. customers/clients and dealers.

Key Responsibilities

• Effectively manages customer complaints and enquiries.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring quality of goods.
• Measure and report the effectiveness of warehousing activities and employees’ performance.
• Organize and maintain inventory and storage area in line with QHSSE policies
• Ensure shipments’ and inventory transactions’ accuracy
• Communicate job expectations and coach employees
• Interface with customers to answer questions or solve problems
• Maintain items record, document necessary information and utilize reports to project warehouse status.
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Any other task assigned by the supervisor.

Key Performance Indicator

• Percentage of perfect orders
• % levels of customer satisfaction as per policy
• Level of company’s brand and other policies awareness
• Stock Accuracy

Requirements

• A Social Sciences Degree or any other relevant or related field of study from an accredited university
• Any professional qualification will be an added advantage, though not mandatory.
• Must have 3 - 5 years post-qualification experience

Salary
N100,000 - N180,000 / Month