Waiter/Waitress at Residency Hotels Limited

We are hiring candidates to join force in providing excellent wait service to ensure customer satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information in our reputable hotel.

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, serviette stands, ware, cutlery and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order  slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver bills and collect payments
• Carry dirty plates, glasses and trays to kitchen for cleaning
• Meet with the supervisors or superiors to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements and skills

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. ipms)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus