Waiter at IBIC Investment Holdings

Job Description:

The Waiter is to deliver exceptional customer service, ensuring a memorable dining experience, and contributing to the success of the establishment. Servers are responsible for taking orders, serving food and beverages, and maintaining a positive atmosphere for guests.

Key Responsibilities:

• Customer Service - Greet and welcome guests, providing a warm and friendly atmosphere. Take food and drink orders accurately, catering to guest preferences and dietary restrictions. Offer menu recommendations and answer customer inquiries.
• Order Fulfillment - Place orders with the kitchen and bar, ensuring prompt and accurate service. Deliver food and beverages to tables, following established service procedures.
• Table Maintenance - Set up tables, maintain cleanliness, and ensure they are properly arranged. Clear tables and reset them for the next guests.
• Payment Handling - Present checks to guests, process payments accurately, and return change or receipts. Handle cash, credit card transactions, and provide excellent attention to detail in billing.
• Communication and Coordination - Coordinate with kitchen and bar staff for order delivery and timing. Communicate customer requests or concerns to the management.
• Upselling and Promotion - Promote daily specials, drinks, and menu items to increase sales. Encourage dessert or additional item sales.
• Customer Relations - Build rapport with customers, making them feel valued and appreciated. Address customer feedback, concerns, and complaints professionally.
• Cleanliness and Hygiene - Maintain a clean and organized work area. Adhere to food safety and hygiene standards.

Key Performance Indicators (KPIs):

• Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and ratings.
• Table Turnover: Efficiently manage table turnover without compromising service quality.
• Order Accuracy: Ensure accurate order taking and delivery.
• Upselling Success: Track the success of upselling and promoting specials.
• Timeliness: Measure service speed through ticket times and customer feedback.
• Payment Accuracy: Monitor the accuracy of bills and payments.

Requirements:

• Previous experience as a server in a lounge/restaurant setting is preferred. (2 years)
• Knowledge of food and beverage items and preparation methods.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tables.
• Attention to detail and order accuracy.
• Basic math skills for bill calculation and payment handling.
• Professional appearance and positive attitude.
• Knowledge of food safety and hygiene practices.
• Team player and willingness to collaborate with kitchen and bar staff.