VS Quality Assurance Support Staff at VerifyMe

Location: Yaba, Lagos
Employment Type: Full - Time
Grade Level: Contract
Contract Duration: 3 months
Department: Verification Services
Direct Reports: Team Lead, Verification services

Position Overview

• This is contract position as a quality assurance personnel attached to the verification service department
• A VS Quality Assurance staff is responsible for reviewing, analysing all verification reports to ensure 100% compliance to the agreed standard of reports.
• You are responsible for managing verification request approval for all customers, you are to monitor the quality of the agent's verification report and timelines to reduce late verification.
• An Ideal candidate is thorough and observant, He/she can spot a falsifier casily.
• He/she must be able to report or flag any discrepancy in an agents report and ensures TAT timeline is adhere to for customers' overall satisfaction

Responsibilities  

• Approve address within 2 hours of submission  
• Thoroughly look through all report to clean up agent comments
• Edit all comments to meet up Verify Me standard.
• Call customers for 2 step verification  
• Ensure all falsifiers are identified and reported
• Escalate any suspicious agent activities observed via reports  
• Approve 40 or more address within an hour
• Collaborate with client coordinators to reject any sub-standard address report
• Create a trusting relationship with the account manager assigned to the customer
• Proactively monitor the admin portal timer to approve addresses that is about to g late.
• Give late address priority
• Other responsibilities as assigned by the Senior Manager, VS, and AM.

Requirements Skill Set

• Attention to details
• Quality Check
• Investigative skills
• Willingness to work late night and weekends
• They must be self-motivated
• Ability to proactively think ahead to bit time
• Ability to multi-task in a fast-paced environment and under immense pressure.

Additional Information:

• To perform efficiently in this role, the candidate must be willing to go above and beyond the responsibilities stated above to meet all operational goals.

Remuneration
N60,000 Monthly