Volunteer - Tech Support at Rec Room Wellness

Objective:

• To ensure smooth delivery of all virtual programs, webinars, and online sessions while maintaining the functionality and basic upkeep of Rec Room Wellness’ website. 

Core Responsibilities

• Provide technical support during live webinars, virtual wellness sessions, and online workshops.
• Troubleshoot and resolve issues with video/audio, presentation sharing, and platform functionality.
• Assist with the setup, testing, and management of webinar platforms.
• Perform basic website maintenance, including updating content, uploading materials, and monitoring functionality.
• Monitor online sessions to ensure a smooth participant experience and address issues promptly.
• Collaborate with facilitators and program managers to implement technical requirements for sessions.
• Maintain a knowledge base of recurring issues and solutions to improve efficiency.
• Workflow

Pre-Session Setup:

• Test software, hardware, and internet connectivity.
• Prepare backups for presentations and other digital materials.

Live Session Support:

• Monitor participant access and engagement.
• Troubleshoot technical issues in real-time.
• Assist facilitators with screen sharing, polls, or breakout rooms.

Post-Session Tasks:

• Collect session recordings (where applicable) and ensure proper storage.
• Identify recurring technical issues and propose improvements.
• Perform website updates as needed.

Tools & Platforms

• Webinar platforms (Google Meet)
• Website CMS (WordPress)
• Audio/Video equipment (microphones, cameras)
• Collaboration and ticketing tools