VoIP Engineer at Trefoil Networks

Unit: TFNET
Reports to: Team Lead, TFNET

Main Function

• The VoIP Engineer is responsible for installing, configuring, and managing Voice over Internet Protocol (VoIP) systems within the company.
• She/he would also define and deploy the companies' in-house IP telephone communication systems, including their software architecture and hardware components.

Role Responsibilities

• Analyzing existing VoIP networks and computer systems.
• Developing architecture plans for voice services and preparing appropriate budgets and specifications for projects.
• Installing network hardware modules including IP and PBX communication servers.
• Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
• Design and execute various Cisco Unity configurations and provide support to Unified Messaging.
• Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
• Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture.
• Perform research and develop new technologies and evaluate work of support suppliers.
• To lead in the design, development and deployment of IP-PBX systems for customer sites based on the chosen platforms, as well as their integration into existing legacy PBX systems and fast-tracking for scalability.
• To install and ensure that customer IP-PBX sites are accurately installed according to laid down standards and specifications.
• Perform troubleshoot on all voice services for all LAN and WAN software/hardware modules and configure appropriate communication media modules.
• Develop architecture plans for voice services and prepare appropriate budgets and specifications for projects as liaise with business development unit.
• To lead in the design, development and deployment of VoIP applications in general and PSTN-IP interfacing, and CTI applications in particular.
• Analyze customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
• Collaborate with customers/users and supplier to develop product integration strategies.
• Coordinate with vendors, analyze appropriate product offering and develop new products and services for network.

Competencies/Skills:

• Knowledge of Voice Technologies, Including Asterix, PBX, VoIP protocols
• Good project management skills.
• Familiarity with WAN and LAN systems.
• Excellent troubleshooting skills.
• Good written and verbal communication skills.

Behavioral Qualities/Other Competencies:

• Creative and Innovative.
• Adaptable and willing to learn new techniques.
• Resilience

Qualifications/Experience

• Bachelor's Degree in Information Technology, Computer Science, or similar field.
• At least 2 years previous experience working as a VoIP Network Engineer.
• In-depth knowledge of VoIP systems and IP Protocols.