Visual & User Interface Designer at International Rescue Committee (IRC)

Ref Id: req10484
Locations: Nigeria, Liberia, Congo, the Democratic Republic of the Sierra Leone
Sector: Research & Development
Employment Category: Consultant
Employment Type: Full-Time
Open to Expatriates: Not Applicable

Job Description

• The IRC has conducted a design sprint with colleagues in Liberia to address the need for better supervision of community health workers’ (CHW) quality of care to clients. Currently, community health work supervisors are not often able to observe CHWs treating clients and in many cases, the quality of their feedback to CHW is not useful.
• A previous design sprint has generated a concept for a digital tool (Dela) to:
  • Capture video of CHWs treating clients
  • Provide video playback tools to help supervisors assess the quality of care provided in the video
  • Prompt templates for supervisors to provide feedback
  • Track performance of CHWs on a dashboard
  • Dela is intended for use by CHWs with low digital literacy and in locations with limited data networks. We envision a Bluetooth-enabled system of data transfer, but like the core pieces of the concept, that has yet to be developed.

Consultant Work:
In the next phase of work, the IRC wants to validate the current concept by combining existing applications to test the minimum viable product (MVP) and test in other environments (low to high connectivity) outside of Liberia. The elements of most interest are:

• Clinical capture of CHW and patient interaction
• Submission of the clinical capture to supervisors
• Supervisor feedback

Major Responsibilities

• Build MVP
• Conduct customer concept and usability testing
• Develop testing plan with country offices
• Create design principles for product development
• Design visual and verbal identity (singular or per country)
• Develop low and high fidelity product prototypes
• Develop IA, user flows, wireframes, and final UI design
• Synthesize user research based on raw findings
• Identify user needs
• Create prioritized use cases for product development
• Create customer validation activities and concept and usability testing
• Input to service blueprints that connect online and offline experiences
• Oversee CHW recruiting for prototyping, piloting, and implementation with Field Research Coordinator
• Input to all training materials to on-board CHWs

Job Requirements
Work Experience:

• Design research experience of 5+ years
• UI experience of 5+ years
• Experience working with vulnerable populations strongly preferred.

Demonstrated Skills and Competencies:

• Design Research
• Digital Prototyping.

Language Skills:

• English
• French prefered.

Preferred Experience & Skills:

• Excellent verbal, written and visual communication skills as well as, an overall ability to be clear and concise in all communications
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time
• Strong problem-solving skills
• Ability to work both independently and in a dynamic, cross-functional global team structure
• Highly proficient in Adobe Suite
• Highly proficient in Google Suite.

Working Environment:

• Full time work - Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours and willingness to travel for research.
• October 2020 start date.