Visa Assistant at US Embassy

Duties

The job holder rotates through Immigrant Visa (IV), Nonimmigrant Visa (NIV) and Correspondence (CU) Units, consisting of Locally Employed (LE) staff responsible for processing more than 170,000 Non-immigrant Visa (NIV) and 9000 Immigrant Visa (IV) applications annually. Screens incoming documentation and information from a variety of sources (public counters, the National Visa Center (NVC), the Department of Homeland Security (DHS), mails, phone calls). Checks documents submitted by pending IV and NIV applicants, organizes and tracks visa requests according to a complicated set of laws and procedures so that a Consular Officer can make decisions and ensure the legal requirements of the application have been met. Works in a team to manage the day-to-day functions of the units. The jobholder is required to assist and provide support for all officers and Team Leads as needed. Incumbent performs highly complex work for CU, including providing NIV and IV information to the public and responding to inquiries.

Qualifications and Evaluations

Requirements:

EXPERIENCE:  

• Three (3) years of experience in areas related to customer service or work applying regulatory material is required.

JOB KNOWLEDGE:

• Must be familiar with general office management procedures.

Education Requirements:

• Completion of two (2) years of college or university studies is required.