Value Realization Specialist at ACCION Microfinance Bank

Job Responsibilities

• Drive omni-channel user experience, ensuring customers can shift gears easily from one channel to another.
• Optimize the revenue-generating capacity of all channels, in line with the annual and quarterly budget expectations.
• Help troubleshoot and realign products and channels on growth path.
• Sweat digital marketing and sync with physical growth efforts
• Measure and dashboard IT and interdepartmental support for our Digital channels.
• Consistently drive resolution of all identified audit exceptions.
• Analyze the organization's card transaction flow and implementation of changes as necessary to enhance process efficiencies and optimize pricing.
• Design new digital products in line with the Bank's vision? savings, loans, hybrid.
• Assess market competition by comparing the company's product to competitors' products.
• Monitor, track and manage the performance of SaveBrighta.
• Define sales & marketing strategies to maximize customer awareness & engagement with digital products
• Design and drive the development of loans products in collaboration with Accion International.
• Evaluate and improve customer experience across the various channels of the bank.
• Work collaboratively with a cross-functional, multi-disciplinary team across the bank to enhance and drive adoption and utilization of digital banking products.
• Manage the organization's corporate purchasing card program such as the issuance, renewal, and modification; cancellation, records retention, distribution lists, look-and-feel, compliance issues and customer service.
• Responsible for carrying out a thorough review of purchasing card transactions, analyzing spending trends, and consulting with internal stakeholders on transactions to generate a detailed report on spending patterns and avoid policy exceptions, while drive

Key Performance:

• Collaborative in nature, strong written and oral communication skills, and high comfort-level in presenting to executive teams.
• Intense Passion for Sales and Marketing.
• Ability to operate with a minimum of supervision
• Good business Relationship Management skills.
• Strong negotiation skills and business judgment.
• Good communication, analytical and interpersonal skills.

Qualification & Experiences

• B.Sc in Engineering, Electronics, Computer Science, and/or related fields is required. Masters or MBA is preferred
• About 5 -7 years of experience in the banking, microfinance and electronic channels /or branchless banking, preferably with significant operational experience in digital channels and agency network management.

Required Knowledge:

• Project management experience: detail and process-oriented. Ability to motivate and develop staff.
• Understanding of financial services and banking
• Knowledge of electronic channels, digital finance and agency (branchless) banking.
• Understanding of new technologies and digital delivery channels.
• Strong negotiation skills and business judgment.
• Business and Technical skills in delivery channels, information and communications technology, financial services technology, and training and capacity building with channels and digital finance.
• Computer literacy, including PowerPoint presentation ability.