UX Content Writer at HelloMe Limited

ABOUT THE ROLE:

The HelloMe team is built of like-minded individuals on a mission to demystify digital banking services. We’re committed to hiring industry experts and those with a passion for customer-driven results. We are seeking a talented UX Content Writer to join our team. The ideal candidate will be responsible for creating and optimizing user-centric content that enhances the user experience of our digital products. This role requires a combination of excellent writing skills, a deep understanding of user experience principles, and the ability to work collaboratively with designers, developers, and product managers.

This full-time role offers an exciting opportunity to contribute to our mission of revolutionizing the finance industry through innovative technology solutions. Our UX Content Writer will craft user-centric content that guides and engages users, working with cross-functional teams to create intuitive and seamless digital experiences.

SUCCESSFUL APPLICANTS WILL IDEALLY HAVE TO:

• Craft user-centric content, including website design, copywriting, blogging, and writing newsletters, to guide and engage users, working with cross-functional teams to create intuitive and seamless digital experiences.
• Develop clear, concise, and engaging content for web and mobile applications, including microcopy, error messages, help content, and instructional text.
• Create content that aligns with our brand voice and tone, ensuring consistency across all user touchpoints.
• Collaborate with UX designers to create wireframes and prototypes that integrate seamless content.
• Conduct user research to understand the target audience's needs, behaviors, and pain points.
• Participate in usability testing and analyze results to make informed content recommendations.
• Gather feedback from users and stakeholders to continuously improve content quality and effectiveness.
• Work closely with UX designers, product managers, developers, and other stakeholders to ensure content supports user goals and enhances the overall user experience.
• Present content strategies and copy to stakeholders, incorporating feedback and making necessary revisions.
• Participate in cross-functional meetings to align content strategies with project goals and timelines.
• Perform content audits and gap analyses to identify opportunities for content improvement.
• Optimize content for SEO and accessibility, ensuring it is easy to find and understand for all users.
• Use data and analytics to measure the effectiveness of content and make data-driven decisions for continuous improvement.
• Create and maintain content style guides, ensuring consistency and adherence to best practices.
• Document content strategies, user flows, and content templates to guide future content development.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor’s degree in English, Communications, Journalism, Marketing, or a related field.
• Minimum of three (3) years proven work experience preferably as a UX Content Writer, UX Writer, Content Strategist, within banking or financial services industry, Fintech, and digital banking environment.
• Experience working in a collaborative environment with designers, developers, and product managers.
• Excellent writing, editing, and proofreading skills with a strong attention to detail.
• Strong understanding of UX principles, usability, and information architecture.
• Proficiency with content management systems (CMS) and design tools like Sketch, Figma, or Adobe XD.
• Ability to conduct user research and usability testing.
• Familiarity with SEO best practices and accessibility standards.
• Strong communication and interpersonal skills, with the ability to present ideas clearly and persuasively.
• User-focused mindset with a passion for creating intuitive and engaging user experiences.
• Analytical and data-driven approach to content creation and optimization.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Creative problem-solving skills and the ability to think critically about content and user needs.

SALARY RANGE: Negotiable

BENEFITS:

• Pension Scheme.
• Competitive salary package.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• HMO.

To apply, send your resume to career.nig@hellomemoney.com using the job title as the subject of the mail. Preferably candidates living in Lagos.