User Success Advisor at Renmoney

The Position

• To carry out all activities relating to sales and service virtually; close new customer leads, provide application support, retain existing customers for the bank whilst positively representing the brand.

Responsibilities

• Attend to all customers that come into with the business across all necessary platforms (Inquiries, loan processing, complaints etc.) within agreed SLAs
• Ensure all loan transactions are processed in compliance with company rules and policies whilst optimizing out core applications
• Deliver excellent service across every engagement channel and in line with defined SLAs, policies, procedures and KPI requirements
• Provide feedback on processes, products, and procedures for business improvement
• Meet performance, KPIs, quality standards, and customer satisfaction ratings/standards.

Requirements

• BSc. Degree in any field
• 0 - 2 years of experience (Experience in a Telecommunication is an added advantage).

We are the place for you, if:

• You’re excited about technology and the future, and you’re looking for a place to learn and grow.
• You care a lot about detail and pride yourself in impeccable execution.
• You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
• You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
• You love to speak up, ask questions and are comfortable challenging anyone or any idea.

This job is perfect for you if you:

• Enjoy working in a fast-paced environment
• You are self-motivated and demonstrate a sense of ownership
• Possess excellent interpersonal skills, relationship building, negotiation, problem-solving and troubleshooting skills.

You will not enjoy this job if you:

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction
• Are used to working in/with a large team.

What’s in it for you

• You’ll receive competitive compensation and work with amazing people.
• You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.