SunFi is an energy financial technology platform that connects people who want solar energy access to payment plans that match their needs. We work with qualified third-party installers to access easier and faster.
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User Services Intern works within the User Services unit of SunFi. The objective of the
User Services team is to deliver quality services to our users via the SunFi platform as well as offline. User services achieve these objectives through continual engagement and feedback from our users.
The User Services Intern is primarily responsible for supporting the various roles within User Services.
Responsibilities:
Supports the User Services team with documentation, audits, and reliefs
Quality Assurance and Quality Control of installed Solar systems
Supports the User Services team with routine and ancillary activities
Assist with customer Technical issues Resolutions
Attributes & Skills
Effective communication skills (Ability to communicate clearly and attentive listening)
Ability to operate timely and effectively; strong emphasis on setting and meeting deadlines
Problem solving skills
Emotional Intelligence
Good decision-making skills
Open-mindedness
Attention to details
Ability and willingness to learn
Positive attitude
Assertiveness
Professionalism
Ability to multi-task and take on additional responsibilities in line with the
vision of the team
Qualifications
OND, HND or BSc in Electrical/Electronics Engineering or closely related
At least 1-year relevant experience in either technical project management, document management, business process management, etc, (preferably in the renewable energy sector)
Good interpersonal skills developed by working in a similar or relevant role
Ability to use Microsoft Office (emphasis on word, excel & powerpoint)
Ability to use Google suites
Ability to use tools like Zoho, Monday.com, Slack ( added advantage)
Benefits
Employee Solar Power Program
Life and Career Coaching Masterclass
Flexible Access to over 11,000 learning resources and opportunities
Amazing colleagues and a great work culture
Team Bonding and a chance to build a world-class Clean Energy FinTech!
Gmail
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