User Research Associate at Branch International

Job Overview

• This is a full-time role based in the Lagos office. You’ll be working with all teams by gathering feedback and using the data collected to make product recommendations. 

Responsibilities

• Conduct end-to-end user research projects using qualitative approaches ( in-depth interviews, usability testing, focus groups) and quantitative approaches (surveys) 
• Describe user needs and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data 
• Conduct targeted customer connects to investigate specific product issues and bugs
• Coordinate the gathering of feedback from Loan Review, Customer Service, Servicing, and Finance teams for creation of the Product Roadmap
• Coordinate release announcements, including training of Loan Review, Customer Service, and Servicing teams on new functionality
• Coordinate local routine feature/ app testing.
• Conduct market and competitor research with regular cadence to inform the team about broader trends

Qualifications

• Bachelor’s Degree required
• Ability to create and execute SQL queries
• Analytical with excellent attention to detail
• Multi-tasker, organized and methodical
• Excellent problem solving skills
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
• Prior experience working with designers and product managers will be a strong asset
• Curious about using AI tools in research - for data collection, data structuring and reporting