User Engagement Manager at DOCi

Location: Lagos (Remote)

Job Description

• The UEM would be responsible for reaching out to prospective users and Health Care Providers (HCPs) communicating the DOCi vision and bringing them into the DOCi community.
• The UEM will ensure that every DOCi user and HCP has a great experience being on our platform.

Responsibilities

• Manage DOCi’s social media accounts
• Ensure DOCi’s social media user growth
• Ensure all our social media platforms are updated with regular posts on healthcare-related information, news, updates, features
• Track user signups and produce periodic reports
• Track healthcare provider signups and profile completion
• Correspond with users and providers through calls, messaging, and emails
• Create user and HCP engagement initiatives to build a community of users

Qualification

• Ability to use tools and apps such as video editing and graphics software to create engaging and interesting social media posts
• Experience in customer relationship management
• Passion for meeting and interacting with people
• Previous work experience in a customer relations management, account management, media management, or in IT-driven call center environments will be an advantage