Unit Head - Recovery at LAPO Microfinance Bank Limited

Job Summary

• Provide Leadership for all Staff in the Unit
• Initiate action and mobilize resources to recover all bad loans and advances in the Bank
• Get involved and give directions in recovery of amounts lost to fraud and theft in the Bank
• Analyse all Non-performing Loans and mobilize all Staff in the Unit to pursue recovery with clear record of such efforts in the Bank
• Liaise with Recovery Agencies engage by the Bank to pursue recovery with clear record of such efforts. • Relates with Internal/External Solicitor, Law Enforcement Agents and other Stakeholders to achieve successful outcomes of all cases of recoveries of the Bank
• Share Reports of the Unit with Management and Performance Unit for analysis, presentations and decisions making

Job Details

• Plan and coordinate actions for recovery of risk asset losses and other business losses such as fraud and theft, relative to target in the Bank.
• Monitoring Expenses of Recovery Officers Bank-wide.
• Seek ways to continually improve upon performance and productivity of all Staff in the Unit.
• Investigate fraud issues and resolve discrepancies.
• Advise Management of strategies and plans to recover lost and written-off loans recovery.
• Mobilize all Staff in the Unit to recover all delinquent loans of recalcitrant debtors in the Bank
• In cases of fraud, mobilize and direct Staff in the Unit to ensure that all fraudulent cases are promptly reported, recovered, and Police Reports are obtained.
• Liaise with Recovery Agencies engage by the Bank to increase healthy mutual working relationships.
• Review and send all relevant Reports of the Unit to Management on Weekly and Monthly basis.
• Approve Leave for Staff in the Unit.
• Relate with General Services to ensure that all insurance claims on staff fraud are followed up and claims duly paid.
• Relate with Audit and Risk Department to obtain reports on fund misappropriation cases in the Bank and escalate to Recovery Officers in Zone/Segment to ensure recoveries.
• Relate with Security Personnel for assistance when necessary.
• Consult and obtain legal advice (internal & external) for management’s information and decision-making.
• Ensure Human Resource Department supplies detailed information of guarantors of fraudulent staff to Recovery Officers to enable them follow up on recovery of amount fraudulently taken by Staff.
• Assist in the recoveries of bad debts and fraud in the Bank.
• Ensure that all amounts recovered are properly accounted for, and must be paid into LAPO’s dedicated account within 24 hours of recovery.
• Ensure all cases under litigation are duly followed up to ensure justice
• Review reports on court cases from Zones and Segments for follow through
• Coaching, mentoring and supervision of all Staff in the Unit.
• Identify training needs and plan training programmes for all Staff in the Unit from time to time 
• Ensure reports on fraud are also sent to the legal unit for advice in case of prosecution
• Any other duty that shall be assigned by Management from time to time

Requirements

Experience:  Minimum of 5 years relevant experience

Benefits

1. Competitive Salary
2. Health Insurance (HMO)
3. Leave Grant (Allowance)
4. 13th Month 
5. Paid Time Off (PTO): 
   • Vacation days
   • Sick days
   • Holidays
6. Retirement Savings Plan: 
   • Contributory pension 
7. Insurance: 
   • Group life insurance
   • Workers' compensation insurance
8. Professional Development: 
   • Budget for conferences, workshops, and trainings
   • Mentorship opportunities