Unit Head (Key Customer Group) at Enugu Electricity Distribution Plc (EEDC)

Job Summary

• Job holder will be responsible for overseeing all MD customers (KAM & KAO) Technical support management and activities including new installations, MD Billing, MD Energy Audit, MD Meter monitoring, etc in the districts.

Key Task

• Follow through with approved measures to curb/prevent all technical & commercial losses of EEDC arising from all forms of illegalities on MD customers (metered and unmetered) installations, detect actual and potential revenue leakages/irregularities within the business network.
• Take full responsibility for performance, development and operational effectiveness of the teams and KCG staff within the DISCO.
• High level ownership of all operational processes and delivery mechanisms with a view to increasing quality customer service, efficiency and productivity across areas of responsibility as it relates to MD customers.
• Implementation of MD customer related policy, procedures and best working practices to ensure compliance with industry and regulatory requirements.
• Ensure and maintain customer data and proper reporting.

Key Responsibilities

• Coordinating with KCG Team across the districts (KAMs & KAOs) and the MD metering team in supervision, testing, Programming, Installation, validation and sealing of high voltage metering panels, LV MD meters for customers in the region.
• Performance monitoring of KCG staff and Technician in the DISCO.
• Maintain MD customer data and assets (document information etc.
• Ensure proper Energy auditing and accounting on MD customer’s operational performance.
• Acting as MD customer relationship management subject expert on field work methods, standards, and codes.
• Ensure that all meters deployed are to approve standards.
• Responsible for managing day to day activities and provide technical support to the KCG Teams staff in the DISCO.
• Managing KCG staff and resources in resolution of all MD customers related complaints in the DISCO.
• Work with all teams around the business who impact the customer experience to ensure the unit delivers excellent customer service whilst meeting commercial and business requirements within the DISCO.
• Any other function may be assigned by the CCO.

Reporting Relationships:

• Direct Reports: CCO
• Supervises: All KCG staff within the Company
• Working interaction: Heads Commercial, DBMs, DCMs, Feeder Managers, Customer Service, Metering Engineers and Technicians
• External Relationships: Customers, Vendors, etc.

Qualifications and Experience

• HND / B.Sc / B.Eng in Electrical / Electronic Engineering.
• Minimum of 5 years relevant work experience, most of which MUST be in the electricity distribution sector.
• Officer 1 and above
• Professional certification [NSE, COREN] confers an advantage.
• Previous experience in Supervisory role is a MUST.

Competence Requirements:

• Good communication and reporting skills.
• Good knowledge of the electricity supply chain value system.
• Strong attention to details.
• Good knowledge of NERC and other regulations regarding energy theft reduction, metering, and revenue protection.
• Integrity and professionalism.
• Experience of managing teams and/or MD Customer service-related activity, accurately defining service targets
• Excellent knowledge of technical/non-technical loss detection & prevention principles.

Generic Skills/Abilities:

• Supervisory/leadership skills.
• Decision making and prioritization skills.
• Negotiation & conflict handling.
• Analysis & problem-solving skills.
• Ability to multi-task.