Unit Head, Agent Channel Product Management & Innovation at First Bank

Job Description

• Analyse customer, channel, and competitor/market data for business reports to key stakeholders and executive management
• Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
• Identify opportunities for product innovation and product enhancements
• Liaise with internal stakeholders and/ or external research agencies on product development and management
• Provide oversight to team activities related to Product Development and Customer/ Network Insights
• Develop and maintain standard operating procedure manuals for all activities related to Agent Channel Product Management
• Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.