UIM Technical Support Engineer - Telecoms at Ascentech Services Limited

Ascentech Services Limited – Our client, a reputable IT organization, is currently seeking to hire a UIM Technical Support Engineer, for a Telecoms project.

Industry: Information Technology / Telecommunications

Experience: 5 years

Key Responsibilities

• Exhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations
• Collaborates well with resources outside own area of expertise to resolve customer reported problems
• Confident, articulate, and professional written and verbal skills through phone, email, and virtual engagements
• Troubleshooting and problem solving.
• Champion organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience
• Participate in customer technical events (i.e. site visits, user group meetings and webinars)
• Understand the Product Lifecycle and future direction for the supported products or product line
• Actively participate in scrum teams: including documentation and requirements review, feedback on sprint demonstrations, test and validate demo environments, and identifying supportability requirements
• Creation of lab environments to replicate customer issues
• Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation
• Flexibility to work various shifts and provide rotational pager support as required

Technical Skills / Competencies & General Requirements:

• Strong knowledge of Oracle Unified Inventory Management (UIM)
• Fixed Line, Voice and Data implementation experience.
• Core skills in: UIM, Unix, Java, PL, SQL.
• Sound knowledge in UIM cartridge development.
• Awareness of UIM Product DB Tables and their relational dependencies.
• Experience in integrating UIM with upstream systems using web services.
• Experience in Extension Points configuration and rule set development.
• Must be able to model logical as well as physical inventory in UIM cartridge.
• Experience troubleshooting/configuring base application packages.
• Ability to work independently based on inputs from LLD.
• Good problem solving skills.
• Hands on experience in developing and debugging WebServices.
• Understanding of the Oracle RODOD/RSDOD Solution.
• Experience in UIM installation.
• Perform code build and deployment of the completed codes into the development and testing environment.
• Knowledge of SOAP, REST and JMS.

Educational Requirements

• HND/BSc in Computer Science, Electrical/Electronic Engineering and/or other related field. Management Information Systems (MIS) related work experience and technical certifications will be an advantage
• A minimum of 5 years of related work experience
• Ability to perform data migration of entities from external inventory systems to UIM using DB scripts, rulesets, etc. will be an added advantage.