Tutor Success Manager (TSM) at Brint School

Job Summary

• We are seeking a proactive, organized, and people-oriented Tutor Success Manager (TSM) to oversee tutor performance, provide ongoing support, and ensure tutors consistently meet our teaching and operational standards.

Key Responsibilities

• Monitor tutor attendance, punctuality, professionalism, and overall performance.
• Monitor teaching quality, learner engagement, and compliance with organizational standards.
• Conduct regular tutor check-ins, provide feedback, and follow up on areas requiring improvement.
• Investigate tutor-related complaints and ensure timely resolution and appropriate escalation.
• Track learners' progress reports with tutors and ensure accurate and timely submission of all required progress reports.
• Maintain accurate records and provide Management with regular updates on tutor performance to ensure excellent service delivery and client satisfaction.

Requirements

• Must be an experienced managing tutor with a strong background in K–12 education and a solid understanding of teaching, learning, curriculum delivery, and learner development.
• Must be knowledgeable and well-grounded in educational practices and capable of effectively evaluating and supporting tutors.
• Strong leadership, communication, organization, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple tutors effectively.
• Ability to provide constructive feedback and hold tutors accountable professionally.
• Good administrative, reporting, and digital skills.
• Previous experience in tutoring, academic coordination, educational operations, or team supervision is an advantage.
• Must be proactive, dependable, professional, and comfortable working in a fast-paced environment.