Travel Consultant at Financial Forensic Studies and Diagnostic Ltd (FFSD)

Key Responsibilities:

• Flight Booking and Ticketing: Handle booking and issuing of flight tickets using GDS (Amadeus/Sabre/Galileo), ensuring accuracy and efficiency in processing reservations.
• Travel Consultation: Provide clients with expert advice on travel arrangements, including the best routes, airlines, and accommodations based on their preferences and budget.
• Itinerary Planning: Design and manage personalized itineraries for both corporate and leisure clients, ensuring attention to detail and meeting client needs.
• Customer Service: Serve as the main point of contact for clients, addressing their inquiries, resolving travel-related issues, and managing cancellations or changes.
• Vendor Management: Collaborate with airlines, hotels, and other service providers to negotiate deals and ensure seamless travel experiences.
• Promotional Sales: Use promotional techniques and materials to upsell travel packages, tours, and additional services to clients.
• Complaint Handling: Handle unforeseen problems during travel, resolve issues, and assess eligibility for refunds or compensation.
• Record Keeping: Maintain accurate and organized records of all travel bookings, client profiles, and financial documents.
• Compliance: Ensure all travel arrangements adhere to legal and regulatory requirements, such as visa and immigration rules.

Essential Requirements:

• Education: Minimum of a B.Sc. or HND in a relevant field 
• Experience: 3-5 years of experience as a Travel consultant with proven success in a similar role.
• Knowledge of IATA customer portal and BSP settlement
• Expertise in Global Distribution Systems (GDS), such as Amadeus, Sabre, or Galileo, is mandatory.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to use travel management software.
• Excellent verbal and written communication skills, with a focus on customer service.
• Strong organizational skills and meticulous attention to detail to ensure error-free ticketing and itinerary planning.
• Ability to think quickly and resolve issues that arise during travel or booking.
• Knowledge of travel promotions and sales techniques to upsell services and packages.
• Capability to manage multiple bookings and clients simultaneously while maintaining a high level of professionalism.
• Ability to collaborate effectively with colleagues, airlines, and vendors to ensure a smooth client experience.

Desired Qualifications:

• Experience working in a corporate travel agency or with high-profile clients.
• Knowledge of visa and immigration processes, especially for international travel.
• Certification in Travel and Tourism or relevant training from a recognized institution.