Tracker Technician Supervisor at Movam

Role Overview

• The Tracker Technician Supervisor will oversee the installation, monitoring, maintenance, and troubleshooting of vehicle tracking and telematics systems across MOVAM’s fleet and partner networks.
• This role combines technical field supervision, platform monitoring, and process leadership to ensure that all tracking devices, sensors, and IoT systems are accurately installed, operational, and transmitting real-time data to MOVAM’s monitoring platforms. The position requires a detail-oriented and hands-on leader with strong diagnostic, coordination, and communication skills.

Key Responsibilities

Supervision & Coordination

• Supervise and coordinate the daily activities of tracker installation technicians across multiple field locations.
• Plan and assign work schedules to ensure timely installation, configuration, and maintenance of tracking systems.
• Conduct quality control checks after each installation to verify data accuracy, wiring integrity, and system performance.
• Mentor and support field technicians to improve technical competence and productivity.

Technical Operations & Monitoring

• Oversee installation and calibration of GPS trackers, fuel sensors, and IoT telematics devices on all fleet vehicles.
• Continuously monitor MOVAM’s tracker platforms to ensure devices are active, connected, and transmitting accurate data.
• Identify, investigate, and resolve tracker connectivity issues, data gaps, and configuration errors in real time.
• Escalate persistent platform or hardware issues to the Fleet Technology and IT teams for resolution.
• Manage tracker SIM card activation, replacement, and connectivity troubleshooting.
• Ensure smooth integration between installed trackers and the MOVAM central monitoring system.

Process Management & Quality Assurance

• Develop and enforce standard operating procedures (SOPs) for installation, monitoring, and maintenance activities.
• Ensure real-time logging of all installation, maintenance, and deactivation activities in the tracking register.
• Support the Data and Operations teams in validating live tracker feeds for accuracy and consistency.
• Lead weekly reviews of tracker status, downtime trends, and performance anomalies.
• Propose improvements to enhance device reliability and reduce system downtime.

Safety & Compliance

• Enforce safety protocols during all field installations, ensuring technicians comply with MOVAM’s safety and operational policies.
• Maintain adherence to manufacturer guidelines and local regulatory standards for electronic installations.
• Train technicians on safe wiring practices, electrical safety, and proper device handling.

Reporting & Documentation

• Prepare daily and weekly reports on installation volumes, tracker performance, and system uptime.
• Track inventory of devices, SIM cards, cables, and tools, ensuring accountability and proper usage.
• Maintain detailed service records and provide documentation for audits and compliance checks.
• Liaise with procurement and product teams for tracker sourcing and vendor evaluation.

Requirements and Qualifications

Education & Experience

• Minimum of HND/Bachelor’s degree in Electrical/Electronic Engineering, Mechatronics, Telecommunications, or related field.
• 5–7 years of hands-on experience in vehicle tracking, telematics systems, or automotive electrical diagnostics.
• At least 2 years in a supervisory or lead technician role overseeing field operations.