Ticketing Officer at Transport Services Limited

Job Description

• Check and validate all passenger payments for tickets/luggage and issue boarding pass.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Ensure all customer cargo are properly tagged for safety and security purposes.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
• Demonstrate innovation and creativity in the execution of all duties.

Requirements / Qualifications

• Minimum of a BSc / B.A certification.
• 1- 3 years’ experience in any customer service-related role.
• Experience in the banking, e-commerce, transportation or logistics will be an added advantage.