Ticketing Officer at Sanddriana Group

Job Description

• Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
• Maintain awareness and adherence to our clients procedures, programs and policy guidelines
• Provide industry updates as well as airline promotions to clients.
• Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs.
• Manage accounts assigned and ensure that all pending request are closed.
• Contribute to revenue growth and profit margin of the organization.
• Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.

Job Requirements

• Minimum Qualification: Bachelor's Degree / HND / OND
• Must have at least 1 year working experience in a Travel Agency or Airline in similar capacity
• Ability to use GDS (Amadeus).