Ticketer / Customer Service Representative at Capital Luxury

Job Description

• Ability to make accurate bookings for customers
• Calculate expenses, write and sell ticket to passengers.
• Provide good customer service.
• Rebook tickets and other arrangements.
• Check and validate all passenger payments for tickets/luggage and issue boarding pass.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Ensure all customer cargo are properly tagged for safety and security purposes.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.

Requirements

• Candidates should possess a Bachelor's Degree / HND in relevant fields with 2 - 3 years work experience.