Teller Executive at Chanelle Microfinance Bank

Overview:

• The Teller is responsible for providing exceptional customer service and performing a range of banking transactions accurately and efficiently. This role involves interacting with customers, addressing their inquiries, and ensuring a positive banking experience. The ideal candidate will have excellent communication skills, a keen eye for detail, and a commitment to delivering outstanding service.

Key Responsibilities:

Customer Service:

• Greet customers warmly and address their inquiries and concerns promptly.
• Provide information about bank products and services, guiding customers to the appropriate solutions.
• Handle customer complaints and escalate issues to the when necessary.

Transaction Processing:

• Process deposits, withdrawals, transfers, and other banking transactions accurately and efficiently.
• Verify customer identification and ensure all transactions comply with bank policies and procedures.
• Balance cash drawers at the end of each shift, ensuring accuracy and completeness.

Account Management:

• Assist customers with opening and closing accounts, updating account information, and resolving account-related issues.
• Cross-sell bank products and services, such as savings accounts, loans, and digital banking solutions.
• Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements.

Cash Handling:

• Manage and handle cash transactions securely, minimizing risks of errors and fraud.
• Ensure cash supplies are maintained at appropriate levels and report any discrepancies to the Branch Manager.
• Prepare and process cash deposits and withdrawals for customers.

Record Keeping:

• Maintain accurate and organized records of all transactions and customer interactions.
• Prepare daily, weekly, and monthly reports as required by the Branch Manager.
• Ensure confidentiality and security of customer information.

Operational Support:

• Assist with branch operations, including opening and closing procedures.
• Support the branch team in achieving performance targets and customer satisfaction goals.
• Participate in training sessions and team meetings to stay informed about new products and services.

Qualifications:

• Education: Minimum of an OND/HND in Finance, Business Administration, or a related field.
• Experience: Previous experience in a banking or customer service role is preferred.

Skills:

• Excellent communication and interpersonal skills.
• Strong numerical and analytical abilities.
• Attention to detail and accuracy in handling transactions.
• Proficiency in using banking software and Microsoft Office applications.
• Ability to work independently and as part of a team.
• High level of integrity and professionalism.